Starfox27

Active Member
Joined
May 22, 2014
Messages
39
Hey I'm having this error while playing Civilization: Beyond Earth where my computer will just get a black screen and the audio begins to loop. The only solution is to turn off power and restart. Here's my W7F zip along with some cpu-z imgs from my previous BSOD post (and some additional ones) & my bugcheck (which is what I think should be the main issue)

I couldn't get img for other tabs so I'll list them.
Motherboard
Manufacturer: Asrock
Model: Z77 Extreme4
Chipset: Intel; Ivy Bridge; Rev: 09
Southbridge: Intel; Z77; Rev: 04
LPCIO Nuvoton; NCT6776
Bios: American Megatrends Inc
Version: P2.50
Date: 10/31/2012
Graphics Interface:
Version PCI-E, link width x8, max supported x16

Graphics: Nvidia GeForce GTX 770
Clocks: core 135 Mhz, memory 324 mhz
Memory: size 2112 mbytes

From the event viewer, I can see the bugcheck was 0x00000116 which is VIDEO_TDR_ERROR. I've had gpu driver conflicts (switched from AMD to nvidia ~1 yr ago) in the past and I've used display driver uninstaller to install new nvidia drivers/along with getting rid of AMD drivers. I think my previous post referenced a BSOD regarding drivers but it was fixed. Thanks in advance.

https://onedrive.live.com/redir?resid=14BDB3B716A52FAF!137&authkey=!AE00bFqigu__s_w&ithint=file,zip

Here's the skydrive link for my bugcheck memory dump since it was too large to upload.
I also included my BSOD dump since this is a repost from my other thread which I will be deleting as this can be considered a BSOD now.
 


Attachments

  • CPU.webp
    CPU.webp
    36.9 KB · Views: 400
  • Cpuz Memory.webp
    Cpuz Memory.webp
    19.8 KB · Views: 360
  • Cpuz SPD.webp
    Cpuz SPD.webp
    29.7 KB · Views: 433
  • 102714-23446-01.zip
    102714-23446-01.zip
    22.4 KB · Views: 233
Solution
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800d1db4e0, fffff8800fd51c84, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for...
So I ended up lowering my settings from directx 11 to 10.1 along with some other settings and the crashing seemed to have stopped. Hopefully this fixed the issue. Thanks for helping once again.
 


Starfox another thing you could try is hardware acceleration. See if turning it on or off makes a difference too. You might be able to get DX11 back.

If you want to continue working together to try and determine the possible cause I'm very happy to help?
 


I actually got DX11 to work again but this time I had to keep vsync on indefinitely. I'm thinking it was mainly due to the game's patches and lack of optimization at this point. However recently I've just gotten a strange BSOD just surfing the web. I've never seen this before and it seems a bit odd. I'm hoping you can help clarify since I'm only used to 0x116 BSODs. Thanks again.

Edit - Now that I'm looking at it through bluescreenview it looks like virtual audio cable might be culprit so I'm going to uninstall and see what happens.
 


Attachments

Last edited:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffa800df0e008, 0, fffff88005397b15, 0}

*** WARNING: Unable to verify timestamp for vrtaucbl.sys
*** ERROR: Module load completed but symbols could not be loaded for vrtaucbl.sys

Could not read faulting driver name
Probably caused by : portcls.sys ( portcls!GetMaxMapRegisters+5 )

Followup: MachineOwner
Hi,
yup this driver looks like the culprit:
vrtaucbl.sys Sun Apr 01 10:08:53 2012: Virtual Audio Cable (WDM) either update or remove:
http://www.ventrilo.com/download.php
 


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