Windows 7 BSOD randomly appears.

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by saduser, Jan 31, 2015.

  1. saduser

    saduser New Member

    Jan 31, 2015
    Likes Received:
    I bought a new laptop, I removed Windows 8 and I installed Windows 7.
    I have 128 GB SSD, Operation System in it. I got BSOD 4 times, everytime same crash address (ntoskrnl.exe+76e80). Sometimes it also comes when booting Windows. I used Avira before but uninstalling it did not help.

    PC Info
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1
    Language: English (Regional Setting: English)
    System Manufacturer: Acer
    System Model: Aspire V3-772G
    BIOS: InsydeH2O Version 03.72.37V1.15
    Processor: Intel(R) Core(TM) i5-4210M CPU @ 2.60GHz (4 CPUs), ~2.6GHz
    Memory: 8192MB RAM
    Available OS Memory: 8072MB RAM
    Page File: 2329MB used, 13813MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11

    Crash Dump
    Bug Check Code : 0x000000f4
    Parameter 1 : 00000000`00000003
    Parameter 2 : fffffa80`090f6060
    Parameter 3 : fffffa80`090f6340
    Parameter 4 : fffff800`0337b500
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+76e80
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18700 (win7sp1_gdr.141211-1742)
    Processor : x64
    Crash Address : ntoskrnl.exe+76e80
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 304,368

    I can upload msinfo also if needed
  2. Trouble

    Trouble Noob Whisperer

    Nov 30, 2009
    Likes Received:
    Hello and welcome to the forums.

    First make sure your machine is configured properly to facilitate the collection of .dmp files.
    Then……Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
    kemical likes this.
  3. saduser

    saduser New Member

    Jan 31, 2015
    Likes Received:
    MiniDump files and MSINFO download
    I have automatically restart in sysdm.cpl checked true. What does it do and why i need to change them?
  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Aug 28, 2007
    Likes Received:
    Unfortunately your dump file was corrupt or at least the debugger was unable to read it. Do you have the pagefile turned off or set to a figure below 200MB? If so this will stop dump file creation.
    Did you install windows 7 as clean install, meaning did you boot from the windows 7 install disk?

    Try this, find command prompt in the start menu, right click on it, hit properties and then run as admin. Type:
    sfc /scannow
    Press enter and await results.

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