Windows 7 BSOD - multiple instances

#1
I'm running Windows 7 Ultimate, 64bit. I've been getting blue screens for months and have been ignoring it, hoping it would go away by itself after uninstalling any software that I don't use on a regular basis. I use Malwarebytes and have Norton Security Suite installed.

Please keep in mind that I'm NOT a techie, but am reasonably familiar with software and hardware. I'd appreciate some simple instructions on where to begin. No hurry, obviously, as this has been going on for quite some time. but, it's time to get it taken care of. : )

I know where to find the dump files, but have absolutely no idea on how to use the information.

Thanks very much in advance for your help.
 


Trouble

Noob Whisperer
#2
Hello and welcome to the forums.
First make sure your machine is configured properly to facilitate the collection of .dmp files.
Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click OK twice to exit the dialogs, then reboot for the changes to take effect.
Then……Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.