Windows 7 continuous crashing help...

JDV

New Member
#1
Hello, I own an MSI GE60 running Windows 7 SP1. I have had it for a few months now with no issues, but as of late (past 2 weeks) its been crashing repeatedly. The first two happened back to back 2 weeks ago, and the most recent 3 happened back to back just last night. I really need help fixing this, as I do not want to spend money to get support. Below I will paste in my memtest, chkdsk, and dmp files. Thanks!

RECENT CHKDSK:

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 6/15/2014 3:44:44 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: John-MSI
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS_Install.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
336384 file records processed.

File verification completed.
1114 large file records processed.

0 bad file records processed.

0 EA records processed.

74 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
406590 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
336384 file SDs/SIDs processed.

Cleaning up 194 unused index entries from index $SII of file 0x9.
Cleaning up 194 unused index entries from index $SDH of file 0x9.
Cleaning up 194 unused security descriptors.
Security descriptor verification completed.
35104 data files processed.

CHKDSK is verifying Usn Journal...
37136480 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
336368 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
39513880 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

432210943 KB total disk space.
273548828 KB in 246964 files.
149996 KB in 35105 indexes.
0 KB in bad sectors.
456599 KB in use by the system.
65536 KB occupied by the log file.
158055520 KB available on disk.

4096 bytes in each allocation unit.
108052735 total allocation units on disk.
39513880 allocation units available on disk.

Internal Info:
00 22 05 00 e1 4d 04 00 49 d5 07 00 00 00 00 00 ."...M..I.......
92 12 00 00 4a 00 00 00 00 00 00 00 00 00 00 00 ....J...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-15T08:44:44.000000000Z" />
<EventRecordID>85088</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>John-MSI</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS_Install.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
336384 file records processed.

File verification completed.
1114 large file records processed.

0 bad file records processed.

0 EA records processed.

74 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
406590 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
336384 file SDs/SIDs processed.

Cleaning up 194 unused index entries from index $SII of file 0x9.
Cleaning up 194 unused index entries from index $SDH of file 0x9.
Cleaning up 194 unused security descriptors.
Security descriptor verification completed.
35104 data files processed.

CHKDSK is verifying Usn Journal...
37136480 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
336368 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
39513880 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

432210943 KB total disk space.
273548828 KB in 246964 files.
149996 KB in 35105 indexes.
0 KB in bad sectors.
456599 KB in use by the system.
65536 KB occupied by the log file.
158055520 KB available on disk.

4096 bytes in each allocation unit.
108052735 total allocation units on disk.
39513880 allocation units available on disk.

Internal Info:
00 22 05 00 e1 4d 04 00 49 d5 07 00 00 00 00 00 ."...M..I.......
92 12 00 00 4a 00 00 00 00 00 00 00 00 00 00 00 ....J...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>




RECENT MEMTEST:

Log Name: System
Source: Microsoft-Windows-MemoryDiagnostics-Results
Date: 6/15/2014 1:49:43 AM
Event ID: 1201
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: John-MSI
Description:
The Windows Memory Diagnostic tested the computer's memory and detected no errors
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-MemoryDiagnostics-Results" Guid="{5F92BC59-248F-4111-86A9-E393E12C6139}" />
<EventID>1201</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-06-15T06:49:43.897611200Z" />
<EventRecordID>123407</EventRecordID>
<Correlation />
<Execution ProcessID="6512" ThreadID="6516" />
<Channel>System</Channel>
<Computer>John-MSI</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<Results xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/Reliability/Postboot/Events">
<CompletionType>Pass</CompletionType>
</Results>
</UserData>
</Event>

The memory test resulted in no found errors.

DMP:
 


Attachments

JDV

New Member
#3
My computer is telling me that the W7F tool is unsafe, so I would like to try and work around it if possible. Here are the dmp files
CPU6.png
CPU5.png
CPU4.png
CPU3.png
cpu2.png
CPU1.png


HERE IS THE PASSMARK RAMMON:

RAMMon v1.0 Build: 1013 built with SysInfo v1.0 Build: 1063
PassMark (R) Software - www.passmark.com

Memory Summary For JOHN-MSI
Number of Memory Devices: 1 Total Physical Memory: 8088 MB (8192 MB)
Total Available Physical Memory: 3967 MB
Memory Load: 50%


ItemSlot #1Slot #2Slot #3Slot #4
Ram Type DDR3 Not Populated Not Populated Not Populated
Maximum Clock Speed (MHz) 800.00 (JEDEC)
Maximum Transfer Speed (MHz) DDR3-1600
Maximum Bandwidth (MB/s) PC3-12800
Memory Capacity (MB) 8192
Jedec Manufacture Name Nanya Technology
Search Amazon.com Search!
SPD Revision 1.1
Registered No
ECC No
DIMM Slot # 1
Manufactured Week 15 of Year 2013
Module Part # NT8GC64B8HB0NS-DI
Module Revision 0x0
Module Serial # 0x945A1B5E
Module Manufacturing Location 13
# of Row Addressing Bits 16
# of Column Addressing Bits 10
# of Banks 8
# of Ranks 2
Device Width in Bits 8
Bus Width in Bits 64
Module Voltage 1.5V
CAS Latencies Supported 5 6 7 8 9 10 11
Timings @ Max Frequency (JEDEC) 11-11-11-28
Maximum frequency (MHz) 800.00
Maximum Transfer Speed (MHz) DDR3-1600
Maximum Bandwidth (MB/s) PC3-12800
Minimum Clock Cycle Time, tCK (ns) 1.250
Minimum CAS Latency Time, tAA (ns) 13.125
Minimum RAS to CAS Delay, tRCD (ns) 13.125
Minimum Row Precharge Time, tRP (ns) 13.125
Minimum Active to Precharge Time, tRAS (ns) 35.000
Minimum Row Active to Row Active Delay, tRRD (ns) 6.000
Minimum Auto-Refresh to Active/Auto-Refresh Time, tRC (ns) 48.125
Minimum Auto-Refresh to Active/Auto-Refresh Command Period, tRFC (ns) 260.000
DDR3 Specific SPD Attributes
Write Recovery Time, tWR (ns) 15.000
Internal Write to Read Command Delay, tWTR (ns) 7.500
Internal Read to Precharge Command Delay, tRTP (ns) 7.500
Minimum Four Activate Window Delay, tFAW (ns) 30.000
RZQ / 6 Supported Yes
RZQ / 7 Supported Yes
DLL-Off Mode Supported Yes
Maximum Operating Temperature Range (C) 0-95
Refresh Rate at Extended Operating Temperature Range 2X
Auto-self Refresh Supported Yes
On-die Thermal Sensor Readout Supported No
Partial Array Self Refresh Supported No
Thermal Sensor Present No
Non-standard SDRAM Type Standard Monolithic
Module Type SO-DIMM
Module Height (mm) 30
Module Thickness (front), (mm) 2
Module Thickness (back), (mm) 2
Module Width (mm) 67.6
Reference Raw Card Used Raw Card F Rev. 3
DRAM Manufacture ID 33547
# of DRAM Rows 0
# of Registers 0
Register Manufacturer
Register Type
Register Revision 0
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
#4
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 109, {a3a039d8a25ba4e8, b3b7465ef4d9e232, fffff880009be640, 3}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
Hi,
the first dump file blamed an xbox controller driver and the 2009 version is known for bsod's. Your other two dump files were both the same and means that some corrupt data, either a driver, system software or faulty hardware caused the crash.

Check that windows itself isn't corrupted. Find command prompt in the start menu, right click on it and choose run as admin. Type:
sfc /scannow
Press enter and await results.

I'd also remove Norton as it's well known for causing issues (you can always re-install later). Use this tool to remove Norton:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Use MSE in it's place as it's very stable:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

Post any new dump files.
 


JDV

New Member
#5
I have just recovered from another BSOD... I also have begun the scan. While the scan is running, here is the latest dmp:
 


Attachments

JDV

New Member
#6
Just crashed again... Starting to become more often...
 


Attachments

JDV

New Member
#7
Ran SFC /SCANNOW and there were no violations.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#8
Just checked the dump files and they are the same as above.

As suggested try removing Norton using the tool outlined above..


If the bsod continues please download the latest version of memtest86 here ( Windows memory tester will miss certain errors. This app will not):
http://www.memtest.org/
This guide although old explains how best to use Memetest86:
http://www.techspot.com/community/topics/tutorial-how-to-use-memtest.62524/
 


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