Windows 7 continuous crashing help...

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by JDV, Jun 15, 2014.

  1. JDV

    JDV New Member

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    Hello, I own an MSI GE60 running Windows 7 SP1. I have had it for a few months now with no issues, but as of late (past 2 weeks) its been crashing repeatedly. The first two happened back to back 2 weeks ago, and the most recent 3 happened back to back just last night. I really need help fixing this, as I do not want to spend money to get support. Below I will paste in my memtest, chkdsk, and dmp files. Thanks!

    RECENT CHKDSK:

    Log Name: Application
    Source: Microsoft-Windows-Wininit
    Date: 6/15/2014 3:44:44 AM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: John-MSI
    Description:


    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS_Install.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    336384 file records processed.

    File verification completed.
    1114 large file records processed.

    0 bad file records processed.

    0 EA records processed.

    74 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 5)...
    406590 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.

    CHKDSK is verifying security descriptors (stage 3 of 5)...
    336384 file SDs/SIDs processed.

    Cleaning up 194 unused index entries from index $SII of file 0x9.
    Cleaning up 194 unused index entries from index $SDH of file 0x9.
    Cleaning up 194 unused security descriptors.
    Security descriptor verification completed.
    35104 data files processed.

    CHKDSK is verifying Usn Journal...
    37136480 USN bytes processed.

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    336368 files processed.

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    39513880 free clusters processed.

    Free space verification is complete.
    Windows has checked the file system and found no problems.

    432210943 KB total disk space.
    273548828 KB in 246964 files.
    149996 KB in 35105 indexes.
    0 KB in bad sectors.
    456599 KB in use by the system.
    65536 KB occupied by the log file.
    158055520 KB available on disk.

    4096 bytes in each allocation unit.
    108052735 total allocation units on disk.
    39513880 allocation units available on disk.

    Internal Info:
    00 22 05 00 e1 4d 04 00 49 d5 07 00 00 00 00 00 ."...M..I.......
    92 12 00 00 4a 00 00 00 00 00 00 00 00 00 00 00 ....J...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-06-15T08:44:44.000000000Z" />
    <EventRecordID>85088</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>John-MSI</Computer>
    <Security />
    </System>
    <EventData>
    <Data>

    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS_Install.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    336384 file records processed.

    File verification completed.
    1114 large file records processed.

    0 bad file records processed.

    0 EA records processed.

    74 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 5)...
    406590 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.

    CHKDSK is verifying security descriptors (stage 3 of 5)...
    336384 file SDs/SIDs processed.

    Cleaning up 194 unused index entries from index $SII of file 0x9.
    Cleaning up 194 unused index entries from index $SDH of file 0x9.
    Cleaning up 194 unused security descriptors.
    Security descriptor verification completed.
    35104 data files processed.

    CHKDSK is verifying Usn Journal...
    37136480 USN bytes processed.

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    336368 files processed.

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    39513880 free clusters processed.

    Free space verification is complete.
    Windows has checked the file system and found no problems.

    432210943 KB total disk space.
    273548828 KB in 246964 files.
    149996 KB in 35105 indexes.
    0 KB in bad sectors.
    456599 KB in use by the system.
    65536 KB occupied by the log file.
    158055520 KB available on disk.

    4096 bytes in each allocation unit.
    108052735 total allocation units on disk.
    39513880 allocation units available on disk.

    Internal Info:
    00 22 05 00 e1 4d 04 00 49 d5 07 00 00 00 00 00 ."...M..I.......
    92 12 00 00 4a 00 00 00 00 00 00 00 00 00 00 00 ....J...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
    </EventData>
    </Event>




    RECENT MEMTEST:

    Log Name: System
    Source: Microsoft-Windows-MemoryDiagnostics-Results
    Date: 6/15/2014 1:49:43 AM
    Event ID: 1201
    Task Category: None
    Level: Information
    Keywords:
    User: SYSTEM
    Computer: John-MSI
    Description:
    The Windows Memory Diagnostic tested the computer's memory and detected no errors
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-MemoryDiagnostics-Results" Guid="{5F92BC59-248F-4111-86A9-E393E12C6139}" />
    <EventID>1201</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-06-15T06:49:43.897611200Z" />
    <EventRecordID>123407</EventRecordID>
    <Correlation />
    <Execution ProcessID="6512" ThreadID="6516" />
    <Channel>System</Channel>
    <Computer>John-MSI</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <UserData>
    <Results xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/Reliability/Postboot/Events">
    <CompletionType>Pass</CompletionType>
    </Results>
    </UserData>
    </Event>

    The memory test resulted in no found errors.

    DMP:
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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  3. JDV

    JDV New Member

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    My computer is telling me that the W7F tool is unsafe, so I would like to try and work around it if possible. Here are the dmp files CPU6. CPU5. CPU4. CPU3. cpu2. CPU1.

    HERE IS THE PASSMARK RAMMON:

    RAMMon v1.0 Build: 1013 built with SysInfo v1.0 Build: 1063
    PassMark (R) Software - www.passmark.com

    Memory Summary For JOHN-MSI
    Number of Memory Devices: 1 Total Physical Memory: 8088 MB (8192 MB)
    Total Available Physical Memory: 3967 MB
    Memory Load: 50%


    ItemSlot #1Slot #2Slot #3Slot #4
    Ram Type DDR3 Not Populated Not Populated Not Populated
    Maximum Clock Speed (MHz) 800.00 (JEDEC)
    Maximum Transfer Speed (MHz) DDR3-1600
    Maximum Bandwidth (MB/s) PC3-12800
    Memory Capacity (MB) 8192
    Jedec Manufacture Name Nanya Technology
    Search Amazon.com Search!
    SPD Revision 1.1
    Registered No
    ECC No
    DIMM Slot # 1
    Manufactured Week 15 of Year 2013
    Module Part # NT8GC64B8HB0NS-DI
    Module Revision 0x0
    Module Serial # 0x945A1B5E
    Module Manufacturing Location 13
    # of Row Addressing Bits 16
    # of Column Addressing Bits 10
    # of Banks 8
    # of Ranks 2
    Device Width in Bits 8
    Bus Width in Bits 64
    Module Voltage 1.5V
    CAS Latencies Supported 5 6 7 8 9 10 11
    Timings @ Max Frequency (JEDEC) 11-11-11-28
    Maximum frequency (MHz) 800.00
    Maximum Transfer Speed (MHz) DDR3-1600
    Maximum Bandwidth (MB/s) PC3-12800
    Minimum Clock Cycle Time, tCK (ns) 1.250
    Minimum CAS Latency Time, tAA (ns) 13.125
    Minimum RAS to CAS Delay, tRCD (ns) 13.125
    Minimum Row Precharge Time, tRP (ns) 13.125
    Minimum Active to Precharge Time, tRAS (ns) 35.000
    Minimum Row Active to Row Active Delay, tRRD (ns) 6.000
    Minimum Auto-Refresh to Active/Auto-Refresh Time, tRC (ns) 48.125
    Minimum Auto-Refresh to Active/Auto-Refresh Command Period, tRFC (ns) 260.000
    DDR3 Specific SPD Attributes
    Write Recovery Time, tWR (ns) 15.000
    Internal Write to Read Command Delay, tWTR (ns) 7.500
    Internal Read to Precharge Command Delay, tRTP (ns) 7.500
    Minimum Four Activate Window Delay, tFAW (ns) 30.000
    RZQ / 6 Supported Yes
    RZQ / 7 Supported Yes
    DLL-Off Mode Supported Yes
    Maximum Operating Temperature Range (C) 0-95
    Refresh Rate at Extended Operating Temperature Range 2X
    Auto-self Refresh Supported Yes
    On-die Thermal Sensor Readout Supported No
    Partial Array Self Refresh Supported No
    Thermal Sensor Present No
    Non-standard SDRAM Type Standard Monolithic
    Module Type SO-DIMM
    Module Height (mm) 30
    Module Thickness (front), (mm) 2
    Module Thickness (back), (mm) 2
    Module Width (mm) 67.6
    Reference Raw Card Used Raw Card F Rev. 3
    DRAM Manufacture ID 33547
    # of DRAM Rows 0
    # of Registers 0
    Register Manufacturer
    Register Type
    Register Revision 0
     

    Attached Files:

  4. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 109, {a3a039d8a25ba4e8, b3b7465ef4d9e232, fffff880009be640, 3}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    
    Hi,
    the first dump file blamed an xbox controller driver and the 2009 version is known for bsod's. Your other two dump files were both the same and means that some corrupt data, either a driver, system software or faulty hardware caused the crash.

    Check that windows itself isn't corrupted. Find command prompt in the start menu, right click on it and choose run as admin. Type:
    sfc /scannow
    Press enter and await results.

    I'd also remove Norton as it's well known for causing issues (you can always re-install later). Use this tool to remove Norton:
    https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

    Use MSE in it's place as it's very stable:
    http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

    Post any new dump files.
     
  5. JDV

    JDV New Member

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    I have just recovered from another BSOD... I also have begun the scan. While the scan is running, here is the latest dmp:
     

    Attached Files:

  6. JDV

    JDV New Member

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    Just crashed again... Starting to become more often...
     

    Attached Files:

  7. JDV

    JDV New Member

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    Ran SFC /SCANNOW and there were no violations.
     
  8. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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