Windows 8 Windows 8.1 bluescreen issues

kemical

Essential Member

Joined

Aug 28, 2007

Messages

36,176

• Jul 14, 2014

• #2

Hi,
we really need to see the actual dump files in order to debug them. Ensure your settings are set like this:

Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

Click to expand...

Once you have some dump files or if you have some already read this thread and it will show what we need and how to post it:
Link Removed

I've also moved your thread to the correct section.

 

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Irinel Grigoroiu

New Member

Joined

Jul 14, 2014

Messages

10

• Jul 14, 2014

• Thread Author
• #3

I hope I got everything right. I could not use the diagnose tool . the folder that it created on desktop was empty

 

Attachments

• BLUESCREEN.zip

  211.4 KB · Views: 310

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kemical

Essential Member

Joined

Aug 28, 2007

Messages

36,176

• Jul 14, 2014

• #4

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner

Hi,
of the two bugchecks sent one was a 3B which can mean old system software/Bios, corrupt data or a hardware issue. The above dump file is one specific to AMD GPU's and can mean that either the card isn't getting enough power from the PSU, there's an issue with the card or something is causing the drivers to crash.
One of the crashes above happened whilst using the Chrome browser please ensure it's updated to the latest version by clicking on the 'customize Google chrome' button and then 'About Google chrome'.

BiosVersion = P1.50
BiosReleaseDate = 12/03/2013
BaseBoardManufacturer = ASRock
BaseBoardProduct = 980DE3/U3S3
You have a Bios update pending. Specifically to do with stability:
http://www.asrock.com/mb/AMD/980DE3U3S3/?cat=Download&os=BIOS
Please ensure i have the correct downloads for your system.

atikmdag.sys Wed Apr 23 10:06:07 2014: AMD 14.4 Whql driver. Please remove using this application:
Link Removed
Try the latest Windows 8.1 beta:
Link Removed

cfosspeed6.sys Mon Jul 04 14:18:51 2011: cFosSpeed - The Internet Accelerator please update:
http://www.cfos.de/en/download/download.htm

Rt630x64.sys Fri May 10 10:59:08 2013: Realtek PCIE please uninstall.
Please install your Realtek HI def audio driver from here:
Link Removed
You also need your Realtek Lan driver:
Link Removed

Please post your system specification including GPU and PSU.

Post any new dump files.

 

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Solution

Irinel Grigoroiu

New Member

Joined

Jul 14, 2014

Messages

10

• Jul 14, 2014

• Thread Author
• #5

And I'm using a Super Flower SF-400P12P 400W as my PSU. It's the best I could get

 

Attachments

• DxDiag.txt

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kemical

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Aug 28, 2007

Messages

36,176

• Jul 14, 2014

• #6

Depending on which actual R7 you have (DXdiag wasn't much help i'm afraid) you might be lacking power. You could be lacking power anyway as cheaper PSU's tend not to be the best at keeping a constant current.

 

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Irinel Grigoroiu

New Member

Joined

Jul 14, 2014

Messages

10

• Jul 15, 2014

• Thread Author
• #7

Got R7260X. Well the problem seems to be fixed now,thanks a bunch! Will post again if I get any new bluescreens. Also,can I uninstall realtek sound drivers? it conflicts with razor surround

 

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kemical

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Aug 28, 2007

Messages

36,176

• Jul 15, 2014

• #8

Hey that's great! As for the Realtek drivers being removed.. It shouldn't be an issue so go ahead.

 

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