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Windows 8 Windows 8.1 update crashes *.mov files even after removing KB2975719 - HELP

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WestLondonGirl

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Nov 11, 2014
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Can anyone help?
After discovering that KB2975719 on Windows 8.1 crashes certain *.mov files, yet again, Microsoft released another update on November 11 which took 30 minutes or so to go through my computer. Yet again, KB2975719 returned to my computer which of course caused the .mov files to crash. Again, I removed KB2975719 but the movie files keep crashing. A lot of the video is of my beloved dog who died last year and family events. I can't even hover over the files with my mouse as it will cause the Windows Explorer to crash.
Can anyone give me tip of two to ensure that I can view the .mov files.
Thank you
 


Solution
W
I started this thread and after repeated disastrous Windows 8.1 updates reinstalled the dreaded KB2975719 and another KB file back onto my computer, which caused IE to crash when trying to view iPhone movies. Me personally, I'm moving to a Mac when I next replace my computer..
After much Googling, my brother, an IT Manager, identified TWO updates causing the problem with iPhones videos.
REMOVE both KB2975719 AND KB2995388. Switch OFF automatic updates and manually download security updates as and when required.
I now have no problems at all viewing files.
To remove the files, go into Control Panel and there's an icon which, off the top of my head, is Windows Update.
If you need help finding the files, reply to this thread and...
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All of these "fixes" can help you to view your files but every time you change something or come away from the folder with .mov files then go back to it the process begins again and explorer crashes when you try to open the folder. As for taking ownership of your files that achieves nothing as you can't open the folder with the files in it.The problem is that Microsoft doesn't want you use Apple products via the Windows operating system and therefore cannot be bothered to find a permanent fix. As WestLondonGirl said further up this thread as soon as I can afford a MAC I'm off never to return. I must have wasted months over time trying to find and fix Windows errors but this is the worst one of the lot.
 


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Oh yes I just remembered that as explorer crashes so does windows update which, as usual is taking 5 hours to complete a 5 minute task on any other operating system. Do you know if Microsoft has heard of broadband? I can download complete movies in half the time windows updates take to arrive and they're only measured in kilobytes rather than gigabytes
 


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I have had this problem too with .mov files crashing in media player and movie maker. A work around I have found to be successful is to refresh the PC, which fixes all the faulty files and then turn off automatic update. Roll on windows 10!
 


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You can use iDealshare VideoGo to convert MOV to Windows Media Player more supported WMV, AVI, ASF for playing MOV on all versions of Windows Media Player.
 


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I've spent far too long on this today - but further exploration suggests the problem only happens on videos recorded on iOS versions prior to 7.1. For 7.1 and later it seems fine.
 


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