Windows 8 - laptop crashing on sleep - DUMP ATTACHED - PLEASE HELP!!

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by cerna, Jun 30, 2013.

  1. cerna

    cerna New Member

    Joined:
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    Hi I have an Acer Aspire 5740 and had dual booted WIn 7 and 8. All worked fine but fo t he past month the laptop goes into sleep then I return to use it and find it switched on after it has rebooted. It seems it is always crashing and restarting. I attach the dump for any help please?

    [TABLE]
    [TR]
    [TH]Dump File[/TH]
    [TH]Crash Time[/TH]
    [TH]Bug Check String[/TH]
    [TH]Bug Check Code[/TH]
    [TH]Parameter 1[/TH]
    [TH]Parameter 2[/TH]
    [TH]Parameter 3[/TH]
    [TH]Parameter 4[/TH]
    [TH]Caused By Driver[/TH]
    [TH]Caused By Address[/TH]
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    [/TR]
    [TR]
    [TD="bgcolor: #FFFFFF"]063013-48562-01.dmp[/TD]
    [TD="bgcolor: #FFFFFF"]30/06/2013 09:46:12[/TD]
    [TD="bgcolor: #FFFFFF"]WORKER_THREAD_RETURNED_AT_BAD_IRQL[/TD]
    [TD="bgcolor: #FFFFFF"]0x000000e1[/TD]
    [TD="bgcolor: #FFFFFF"]fffff800`08c7a6e4[/TD]
    [TD="bgcolor: #FFFFFF"]00000000`00000001[/TD]
    [TD="bgcolor: #FFFFFF"]fffffa80`055a8580[/TD]
    [TD="bgcolor: #FFFFFF"]fffffa80`055a8580[/TD]
    [TD="bgcolor: #FFFFFF"]ntoskrnl.exe[/TD]
    [TD="bgcolor: #FFFFFF"]ntoskrnl.exe+7a040[/TD]
    [/TR]
    [/TABLE]



    Tx...all help much appreciated




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    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck E1, {fffff80008c7a6e4, 1, fffffa80055a8580, fffffa80055a8580}
    
    
    Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )
    
    
    Followup: MachineOwner
    
    Hi,

    it looks a driver may be causing this issue.

    agrsm64.sys Mon Nov 10 15:01:35 2008: This is a modem driver please update:

    Pages - Find Support By Product

    TVICHW32.SYS Sun Oct 09 05:07:00 2005: This is a driver from Entech and is way too old please update:

    Toolkits - TVicHW32 - Hardware Control from Win32 (Port I/O, Memory and Interrupts)

    I also notice your running Panda antivirus as well as something called Trusteer? If this is the case it might well serve to remove either one or both until we discover the culprit.

    Please update all your drivers to the latest versions. all means everything including bios. Also to help us help you please read this thread and post the results:

    http://windows8forums.com/windows-8-errors-bsods/11837-how-ask-help-bsod.html
     

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