Windows 8 - laptop crashing on sleep - DUMP ATTACHED - PLEASE HELP!!

#1
Hi I have an Acer Aspire 5740 and had dual booted WIn 7 and 8. All worked fine but fo t he past month the laptop goes into sleep then I return to use it and find it switched on after it has rebooted. It seems it is always crashing and restarting. I attach the dump for any help please?

[TABLE]
[TR]
[TH]Dump File[/TH]
[TH]Crash Time[/TH]
[TH]Bug Check String[/TH]
[TH]Bug Check Code[/TH]
[TH]Parameter 1[/TH]
[TH]Parameter 2[/TH]
[TH]Parameter 3[/TH]
[TH]Parameter 4[/TH]
[TH]Caused By Driver[/TH]
[TH]Caused By Address[/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[/TR]
[TR]
[TD="bgcolor: #FFFFFF"]063013-48562-01.dmp[/TD]
[TD="bgcolor: #FFFFFF"]30/06/2013 09:46:12[/TD]
[TD="bgcolor: #FFFFFF"]WORKER_THREAD_RETURNED_AT_BAD_IRQL[/TD]
[TD="bgcolor: #FFFFFF"]0x000000e1[/TD]
[TD="bgcolor: #FFFFFF"]fffff800`08c7a6e4[/TD]
[TD="bgcolor: #FFFFFF"]00000000`00000001[/TD]
[TD="bgcolor: #FFFFFF"]fffffa80`055a8580[/TD]
[TD="bgcolor: #FFFFFF"]fffffa80`055a8580[/TD]
[TD="bgcolor: #FFFFFF"]ntoskrnl.exe[/TD]
[TD="bgcolor: #FFFFFF"]ntoskrnl.exe+7a040[/TD]
[/TR]
[/TABLE]



Tx...all help much appreciated




[TABLE]
[TR]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[TH][/TH]
[/TR]
[/TABLE]
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck E1, {fffff80008c7a6e4, 1, fffffa80055a8580, fffffa80055a8580}


Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )


Followup: MachineOwner
Hi,

it looks a driver may be causing this issue.

agrsm64.sys Mon Nov 10 15:01:35 2008: This is a modem driver please update:

Pages - Find Support By Product

TVICHW32.SYS Sun Oct 09 05:07:00 2005: This is a driver from Entech and is way too old please update:

Toolkits - TVicHW32 - Hardware Control from Win32 (Port I/O, Memory and Interrupts)

I also notice your running Panda antivirus as well as something called Trusteer? If this is the case it might well serve to remove either one or both until we discover the culprit.

Please update all your drivers to the latest versions. all means everything including bios. Also to help us help you please read this thread and post the results:

http://windows8forums.com/windows-8-errors-bsods/11837-how-ask-help-bsod.html
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.