Windows 8 Windows 8 - laptop crashing on sleep - DUMP ATTACHED - PLEASE HELP!!

cerna · Jun 30, 2013

Hi I have an Acer Aspire 5740 and had dual booted WIn 7 and 8. All worked fine but fo t he past month the laptop goes into sleep then I return to use it and find it switched on after it has rebooted. It seems it is always crashing and restarting. I attach the dump for any help please?

Dump File	Crash Time	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address

[TD="bgcolor: #FFFFFF"]063013-48562-01.dmp[/TD]
[TD="bgcolor: #FFFFFF"]30/06/2013 09:46:12[/TD]
[TD="bgcolor: #FFFFFF"]WORKER_THREAD_RETURNED_AT_BAD_IRQL[/TD]
[TD="bgcolor: #FFFFFF"]0x000000e1[/TD]
[TD="bgcolor: #FFFFFF"]fffff800`08c7a6e4[/TD]
[TD="bgcolor: #FFFFFF"]00000000`00000001[/TD]
[TD="bgcolor: #FFFFFF"]fffffa80`055a8580[/TD]
[TD="bgcolor: #FFFFFF"]fffffa80`055a8580[/TD]
[TD="bgcolor: #FFFFFF"]ntoskrnl.exe[/TD]
[TD="bgcolor: #FFFFFF"]ntoskrnl.exe+7a040[/TD]

Tx...all help much appreciated

kemical · Jun 30, 2013

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck E1, {fffff80008c7a6e4, 1, fffffa80055a8580, fffffa80055a8580}


Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )


Followup: MachineOwner

Hi,

it looks a driver may be causing this issue.

agrsm64.sys Mon Nov 10 15:01:35 2008: This is a modem driver please...

kemical · Jun 30, 2013

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck E1, {fffff80008c7a6e4, 1, fffffa80055a8580, fffffa80055a8580}


Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )


Followup: MachineOwner

Hi,

it looks a driver may be causing this issue.

agrsm64.sys Mon Nov 10 15:01:35 2008: This is a modem driver please update:

Pages - Find Support By Product

TVICHW32.SYS Sun Oct 09 05:07:00 2005: This is a driver from Entech and is way too old please update:

Toolkits - TVicHW32 - Hardware Control from Win32 (Port I/O, Memory and Interrupts)

I also notice your running Panda antivirus as well as something called Trusteer? If this is the case it might well serve to remove either one or both until we discover the culprit.

Please update all your drivers to the latest versions. all means everything including bios. Also to help us help you please read this thread and post the results:

http://windows8forums.com/windows-8-errors-bsods/11837-how-ask-help-bsod.html

Windows 8 Windows 8 - laptop crashing on sleep - DUMP ATTACHED - PLEASE HELP!!

cerna

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kemical

kemical

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