Windows Explorer stopped working

Discussion in 'Windows 7 Help and Support' started by charlesh, Aug 6, 2013.

  1. charlesh

    charlesh Well-Known Member

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    Windows 7 Pro. Go Flex Drive attached, it is F:
    Going into F: with Explorer. Clicking on a folder, OK. But when I right click on this folder trying to create New > Folder, message: "Windows Explorer stopped working" and next: "Windows Explorer restarting".
    How can I create a subfolder (New) in F: (Go Flex Drive) ?
     
  2. bassfisher6522

    bassfisher6522 Essential Member

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    new folder.PNG


    click on start orb, click computer, select your F drive then look across the top for a folder icon at the top left.
     
  3. charlesh

    charlesh Well-Known Member

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    Sorry bassfisher, than what? Clicking on the F drive, the list of folders appear in the drive, but right clicking any folder provides a drop down window without "New" so I can not create a subfolder.
     
  4. Pauli

    Pauli Extraordinary Member
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    It's probably a registry problem.

    You could do a registry check / clean with CCleaner, http://www.piriform.com/ccleaner, preferred in this Forum, or the program I have used, Free Window Registry Repair, http://free-window-registry-repair.en.softonic.com/

    Many don't like these programs, although I have found them quite reliable. But you can also do it manually: DO CREATE A RESTORATION POINT, Control Panel/System/System Protection... then down on the window, "create...".

    1. Click Start, type regedit in Search Bar, and then click regedit in the Programs list.
    Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.

    2. Locate and then click the following registry subkey:

    HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New\

    3. Please check if the value for (Default) is: {D969A300-E7FF-11d0-A93B-00A0C90F2719}


    Messing with the registry is risky. If you're not familiar with it, I would heartily recommend using either
    of the two programs I mentioned.

    Best of all. :)
     
    #4 Pauli, Aug 8, 2013
    Last edited: Aug 8, 2013
  5. charlesh

    charlesh Well-Known Member

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    Thank you Titanic. I checked the registry subkey as you recommended. It is correct.
    In Windows Explorer when I get to the list of files-folders in the F: drive right clicking on any folder does not produce a "New" in the new drop down window. But if I right click on an empty field, the drop down window gives "New" and it seems that I can produce new folders in F: but not folders of existing folders (subfolders). Is there a limitation of only one layer of folders in F: (Goflex aux. drive)?
     
  6. charlesh

    charlesh Well-Known Member

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    All right, after vacation I have to restart this issue:
    Now it does not matter which drive (C :/ or F:) same problem, many time Explorer stops and restarts when I right click on a folder. Followed all advises in this thread except messing with registry, but I created a restoration point, checked the advised registry entry HKEY.... This just does not make any sense. Thanks again.
     
  7. bassfisher6522

    bassfisher6522 Essential Member

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    Can post some screen shots please as to what you are actually trying to accomplish?
     

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