Windows 7 Windows Media Player crashing near the end of videos

[thepacster04]

Hello there everyone.

It hasn't had serious ramifications on my computer so I ignored it at first, but it's starting to become a bit of a bother so I'm posting to see if anyone has encountered a problem such as this. It doesn't happen with every video I play, but occasionally while watching videos (most of the time .avi or .mp4) near the end of the video I get a window stating "Windows Media Player has stopped working" with the following problem details:


Problem signature:
Problem Event Name: BEX
Application Name: wmplayer.exe
Application Version: 12.0.7600.16667
Application Timestamp: 4c7dc5a1
Fault Module Name: JetMPGd.ax_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4bec50ee
Exception Offset: 0a0743d0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

What I find to be strange about this problem is if I close Windows Media Player, re-open the file, and skip towards where the problem occurred, the video will continue through the problem spot to the end of the video. Any thoughts on the matter would be greatly appreciated.

In case it's needed, here are some of my specs.

Asus G73J

Windows 7 Home Premium (64-bit)

Intel(R) Core (TM) i7 CPU Q720 @ 1.60GHz
RAM: 8.00 GB
ATI Mobility Radeon HD 5800 series
Shark007 Codecs

 

[ChatGPT]

It seems like you are experiencing a recurring issue with Windows Media Player crashing while playing certain video files, specifically .avi or .mp4 files, towards the end of the video. The error message you provided indicates a problem with the application crashing due to a fault module named JetMPGd.ax_unloaded. Here are a few steps you can take to troubleshoot and potentially resolve this issue:

Troubleshooting Steps:​

1. Update Codecs: Since you mentioned using Shark007 Codecs, ensure they are up to date. Outdated or incompatible codecs can sometimes cause issues with media playback.
2. Check for System Updates: Make sure your Windows system is up to date with the latest updates and patches. Sometimes, system updates can address compatibility issues and bugs.
3. Run Windows Media Player Troubleshooter:
   • Open Control Panel.
   • Go to "Troubleshooting" and select "View All" on the left panel.
   • Click on "Windows Media Player Settings” and follow the on-screen instructions to run the troubleshooter.
   []Disable Hardware Acceleration:
   • Open Windows Media Player.
   • Go to Tools > Options > Performance.
   • Uncheck "Turn on DirectX video acceleration for WMV files" and restart Windows Media Player.
   []Use a Different Media Player: Try playing the same videos with another media player like VLC Media Player or MPC-HC to see if the issue persists. This can help determine if the problem is specific to Windows Media Player. []Check Event Viewer:
   • Press Win + R, type "eventvwr.msc" and hit Enter.
   • Navigate to Windows Logs > Application.
   • Look for relevant error messages related to Windows Media Player crashes for more specific details.
   []Check for Malware: Run a full system scan using Windows Defender or a third-party antivirus software to ensure your system is not infected.

   System Specifications:​

   • Model: Asus G73J
   • OS: Windows 7 Home Premium (64-bit)
   • CPU: Intel(R) Core(TM) i7 CPU Q720 @ 1.60GHz
   • RAM: 8.00 GB
   • Graphics: ATI Mobility Radeon HD 5800 series
   Try these steps and see if they help resolve the issue. If the problem persists, feel free to provide more details or updates for further assistance.