Windows Security Centre

Discussion in 'Windows 7 Software' started by xy736m, Oct 20, 2011.

  1. xy736m

    xy736m New Member

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    When I try to start Windows Security Centre a message appears:" The Windows Security Center service can't be started."
     
  2. patcooke

    patcooke Microsoft MVP
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    A number of possibilities to pursue. Easiest to start with is:

    Goto run programs
    enter services.msc and run it
    Scroll down to Security Center and double click on it
    check that the startup type is set to Automatic
    click on ok, close the windows and restart
     
  3. xy736m

    xy736m New Member

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    It was disabled,set it to Automatic but after I had restarted the PC the same message appeared. I forgot to mention that when I search in the Internet I am redirected to other sites very often.
     
  4. patcooke

    patcooke Microsoft MVP
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    Try: After setting the startup type to automatic, also click on start before exiting.
     
  5. xy736m

    xy736m New Member

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    Windows could not start the Security Centre service on local computer
    Error 1058: The service can not be started,either because it is disabled or because it has no enabled devices associated with it.
     
  6. Corrine

    Corrine Microsoft MVP

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    That implies to me that your computer is infected. See if the following solves the problem.

    Please download Malwarebytes' Anti-Malware to your desktop.


    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, be sure Quick scan is selected, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, EXCEPT items in System Restore as shown in this sample:
      [​IMG]
    • Click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See the Note below)


    ** Note **

    If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
     
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  7. xy736m

    xy736m New Member

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    Thank you, but it didn't help. I did everything exactly as you said.
     
  8. Saltgrass

    Saltgrass Excellent Member
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    If you do not feel it is a virus, and the browser misdirects sounds like it is, perhaps you could go back to the Services.msc dialog. My Security Centers shows set to start as Automatic (Delayed).

    After that, right click on the service and go to properties. Look under the Dependencies tab and check what has to be running for it to run.

    Mine shows Remote Procedure Call (RPC) and Windows Management Instrumentation (WMI). If you check those services, are they running? If they aren't, can you start them and they are both automatic start. If not, try the next level for those.

    Let us know what you discover.
     
  9. xy736m

    xy736m New Member

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    RPC and WMI are started
     
  10. Saltgrass

    Saltgrass Excellent Member
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    Just some guesses then.. Since the Security Center is the Action Center, it handles quite a few things. Since it is involved in Windows Update, maybe try running the Windows Update Troubleshooter to see if it points out anything.

    Also, have you opened an Administrative command prompt and run the system file checker.

    SFC /scannow

    If you run it, let it work a few minutes and when it finishes, let us know if there were any files it was not able to repair.
     
  11. xy736m

    xy736m New Member

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    The troubleshooter did not find anything. I had opened command prompt, typed SFC/scannow and a message appeared: " You must be an Administrator running console session in order to use the sfc utility" I am the Administrator of the PC. When I had type SFC in the Start menu and clicked run a black window opened and closed immediately.
     
  12. Saltgrass

    Saltgrass Excellent Member
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    Type CMD in the Start Menu Search Box and hit CTRL+SHIFT+Enter, or open the all programs, accessories and right click the command prompt and select Run as Admin.
     
  13. xy736m

    xy736m New Member

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    Did not find any integrity violations.
     
  14. Corrine

    Corrine Microsoft MVP

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    Without reviewing a log, I'm using guesswork to suggest a solution. If the computer is infected with what many people refer to as the "Google redirect virus", TDSSKiller should be able to pick it up:

    Please download the TDSSKiller.exe by Kaspersky... save it to your Desktop. <-Important!!!

    • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
      Vista - W7 users: Right-click and select "Run As Administrator".
      If TDSSKiller does not run... rename it. Right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. ektfhtw.com).
      If you don't see file extensions, please see: How to change the file extension.
    • Click the Start Scan button. Do not use the computer during the scan!
    • If the scan completes with nothing found, click Close to exit.
    • If malicious objects are found, they will show in the "Scan results - Select action for found objects" and offer 3 options.
      • Ensure Cure (default) is selected... then click Continue > Reboot now to finish the cleaning process.
    • A log file named TDSSKiller_version_dd.mm.yyyy_hh.mm.ss_log.txt will be created and saved to the root directory. (usually Local Disk C:).
     
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  15. xy736m

    xy736m New Member

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    I did it but it did not find anything
     
  16. Trouble

    Trouble Noob Whisperer

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    It seems that perhaps at some point you may have had a piece of malware or a virus that has resulted in your present problem and the fact that you have indicated that you are still being redirect while browsing suggests that maybe the infection is not completely gone. So ....
    My first question would be what are you presently using for an Anti Virus solution?
    I have included three images for you to have a look at regarding the registry key that impacts the running of the Windows Security Center
    The primary key is
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc
    and its' two subkeys
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc\Parameters
    and
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc\Security
    If either of these keys are missing or do not contain the appropriate data values in the right pane or are otherwise corrupt, you may be stuck with either a repair or clean install of the OS, or if you can acquire this key from another computer it's possible that you can import it to repair the damage.
     
    #16 Trouble, Oct 20, 2011
    Last edited: Oct 20, 2011
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  17. xy736m

    xy736m New Member

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    I am using McAfee Internet Security. Where I am supposed to find these keys? It looks like they are missing.
     
  18. Trouble

    Trouble Noob Whisperer

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    First if you don't mind try uninstalling McAfee completely from your computer, use the programs and features applet in the control panel followed by the vendor specific proprietary removal tool and then see if you can install MSE and run a full scan.
    See if that makes any difference at all in whether or not you can open the security center.
    The keys are found by using the registry editor (exactly in the HIVE location I described above) as well as methods to export and import same. Please do not attempt to edit the registry if you are not confident in doing so, as you may make the problem worse instead of better. If you would like to export that particular key (if present) zip it up and attach it to your next post, I would be happy to take a look at it for you.
    Regards
    Randy
     
  19. Saltgrass

    Saltgrass Excellent Member
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    I have been looking around and found some things. We know the entire key is not gone because the Security Center would not have shown up in the Services.msc dialog (just tried it). So possibly only part of the key is gone that controls the service starting, and hopefully Trouble will find it.

    Beyond that, I found the following thread you can check to see if it is relevant. Sometimes I feel that certain virus type problems are created by folks trying to promote some product. The one mentioned (HMP), I downloaded and ran on my system once, but I cannot really recommend it because I have no other experience. But if you can't find another answer or an anti-virus you feel better with, you might try.

    malware always stops Windows Security Center(WSCSVC) service - CNET Windows 7 Forums
     
  20. xy736m

    xy736m New Member

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    I have no longer problem with Microsoft Security Center but now I can't start Microsoft Security Essential, message appears telling me that the service can't be started either because the service is disabled or because it has no enabled devices associated with it.
     

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