Windows 10 Windows Upgrade Issue

J

Joel Meaney

Member
Joined
Aug 3, 2015
Messages
38
About 2 hours ago, I updated my computer from windows 8.1 to windows 10 home. The setup was going all fine until it said that it was done and it rebooted. My computer has since been stuck in a reboot loop, with there being no signal on my monitor. It has been suggested that I should update my BIOS, but I can't do that without my screen so what should I do?
 
Solution
Ok so you made a bootable USB containing a copy of the windows 10 iso yes? You now need to boot into the bios and change your boot order so that you boot off the USB stick. Follow the prompts as if your going to install windows but at the install screen click 'Repair' instead. This will give you access to tools which should allow you to fix the start up error.
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I have just managed to get the screen to show up on a different TV again and I got into the BIOS so I have set it so it boots from a removable device first and I will get back to you in a bit @kemical
 
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Isn't there an option for start up repair?

Also when you bought the computer did you get a disk to return to factory conditions?
 
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You want the 'Troubleshoot my PC'. From there you can try to either repair it or reset if your stuck send in a screenshot.
 
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Hi Joel,
well if that gets you back to a working machine then maybe it's for the best. I wonder why your machine acted so when trying Windows 10? Anyway if we can help again at any time please post back.
 
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Well I don't think that has been much help either, it has been saying 'restarting' for the past 35 minutes, but I will leave it for as long as it needs and if I have any issues I will post again. But thank you so much for the help so far
 
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Hi Joel,
when you first bought the machine did you get supplied any disks or a way to return the machine to factory defaults? I'm hoping you have a partition somewhere which has Windows 8.1 on it. All you need to do is find a way of accessing it and enabling it.
 
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Honestly I am not sure, but even if I did it would be no use because I don't have the box any more. And after every update I have had a 'Windows.old' folder, which can apparently be used as a restore point to go back to an older software version, which is what i am doing now @kemical
 
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