What Creative has to say
I complained to Creative about this issue and here is their response...
Dear Donald,
Thank you for contacting Creative Technical Support Services. I
appreciate your time and effort for making us aware of your concern and
giving us an opportunity to assist you.
Based from your email, I understand that you would like to know when
will the drivers be available for your X-Fi XtremeAudio that will work
with Windows 7. I apologize for any inconvenience this may have caused
you.
We do not have applications or drivers that will work with the BETA
version of Windows 7. You may want to check back our support page for
these once the FULL release version of Windows 7 is out on the market.
Thank you again for visiting Creative Customer Support Services. I hope
the information provided was helpful. If you still require assistance,
please reply to this email with any previous correspondence to ensure
the quickest and most accurate service.
Best Regards,
Gau
Technical Support
Creative Labs Americas
So, I let them know how I felt in a return email...
Your response is entirely unacceptable. Your company should have done a
better job of anticipating the release of Windows 7 beta. Nvidia had a
Widows 7 update available the same day that Windows 7 was released.
If companies like Nvidia can liaison with MS, then your company ought to be
able to do so as well. I would have thought that you would have learned
your lesson with Vista when you also got caught "flat footed" and, for that
matter, never have come out with full featured Vista drivers for Xtreme
Audio.
Your company needs to learn that your best marketing strategy is worthless
without a world class customer support strategy. For you to say that you
might get around to releasing a driver by the FULL release of Windows 7
strongly indicates that taking care of existing users is not a high priority
with Creative. Moreover, you should realize that the use of the upper case
FULL in your email is like SCREAMING and only serves to
further anger me.
p.s. As a matter of courtesy, why not at least be up front about your lack
of interest in Windows 7 beta by posting some sort of disclaimer on your
website.
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Don Snodgrass
Final Touch Web Design
5 Woodhaven Estates
Metropolis, IL 62960
618-524-7590
donsno@verizon.net
www.k4qky.com
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