📎 AI Summary:
The thread discusses ongoing laptop crashes, with the original poster seeking help. Several contributors suggest checking for Windows updates, updating drivers (especially for graphics, USB, network, and audio), and running system scans like sfc /scannow to identify possible system file corruption. The main advice centers on updating drivers, removing conflicting antivirus software, and cleaning dust from vents; further steps like RAM testing are recommended if problems persist.
William Holland

William Holland

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Thread Author #1
My laptop has been crashing a lot. I figured its just old. I did a virus scan and defragged some stuff. It seemed to increase performance but I can't play many games for very long without my laptop crashing. I've attached the BSOD and W7F Diagnostic.

Maybe this info will help too:
Dell
XPS L502X
Intel(R) Core(TM) i7-2670QM CPU @ 2.20 GHz 2.20 GHz
7.9 GB usable RAM
64-bit operating system
Cheers!
 

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Last edited:
Solution
kemical
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800581c011, fffff8800cc11920, 0}

Probably caused by : igdkmd64.sys ( igdkmd64+e011 )

Followup: MachineOwner
Hi,
most of your dump files were blaming the system files/drivers as culprit and you may have some corruption within the system. The above...
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Pauli

Pauli

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#2
First thing, do you have all important updates? Check with Windows Updates.
 
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kemical

kemical

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#3
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800581c011, fffff8800cc11920, 0}

Probably caused by : igdkmd64.sys ( igdkmd64+e011 )

Followup: MachineOwner
Hi,
most of your dump files were blaming the system files/drivers as culprit and you may have some corruption within the system. The above dump file is blaming the Intel gpu driver and may need updating.
As your machine is bsoding when gaming there is a possibility that it's heat related. Use a fine paintbrush (if you have one) or similar and make sure any vents are free from dust.
Look in the start menu for command prompt, right click on it, choose properties and then run as admin. Type:
sfc /scannow
Press enter and await results.
This scan will check for system corruption.

Laptop drivers are almost always supplied by the manufacturer and your support page is here:
Link Removed

See if you can update the Intel drivers by running the update utility from Intel otherwise use the download on the support page:
Link Removed

Code: 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
This part of the dump file tells me that your machine tried to access data held in the memory and it couldn't be read due to corruption. This could either be the actual data being corrupted or the RAM itself. Let's do what we can first and if the issue still continues then we'll test the RAM.

ENG64.SYS Thu Dec 20 09:24:21 2012: Norton Anti-Virus well known amongst debugging circles for causing issues. Please uninstall to test. Use MSE in the meantime as it's ultra stable. Use this Norton removal tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
MSE:
http://windows.microsoft.com/en-GB/windows/security-essentials-download

Your current Bios:
BiosVersion = A10
BiosReleaseDate = 02/20/2012
Latest version stands at: Version A12
Release date 26 Oct 2012

nusb3hub.sys Thu Feb 10 05:52:32 2011: Renesas USB3.0 Host Controller Driver later version on support page:
Link Removed

nvlddmkm.sys Sat Dec 29 06:47:52 2012: Nvidia gpu driver. Nvidia do mobile drivers now so might be worth try them first:
Here's a link to the latest whql driver:
http://www.geforce.co.uk/drivers/results/78985

Rt64win7.sys Wed Feb 16 09:03:57 2011: Realtek Network driver:

RTKVHD64.sys Fri Feb 18 09:55:19 2011: Realtek HD Audio driver:

Later versions to both above drivers on support page:
Link Removed

See how you go and if the bsod continues please send in the dumps and we may go on to test the RAM.
 
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