📎 AI Summary:
The thread discusses troubleshooting a friend's PC experiencing BSODs and video crashes, with the original poster seeking help after suspecting driver or software issues. A responder advises updating the BIOS, network, and sound drivers, and recommends removing AVG antivirus due to known conflicts, suggesting Microsoft Security Essentials as an alternative. The original poster plans to implement these updates and follow up if problems persist, showing a positive and proactive approach.
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illegalsaurus

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Nov 23, 2013
Messages
2
Thread Author #1
Helping a friend out trying to figure out why his pc keeps giving him a BSOD. He says his youtube and hulu videos are crashing and then sometimes his PC will BSOD. I asked if he had updated all of his drivers and he said he had. Attached is a copy of his minidump file, any help would be appreciated.
 

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kemical
Hi,
after checking the dmp file I noticed the bios is old:
BiosVersion = 0908
BiosReleaseDate = 11/16/2012
Latest version is 1301: Link Removed

Please update Network driver:
Rt64win7.sys Tue Jun 12 15:00:29 2012
Link Removed

Please update sound driver:
RTKVHD64.sys Tue Jun 12 11:02:32 2012
http://www.realtek.com/downloads/

AVG has been known in the past to cause issues. Please remove for the duration of this troubleshoot and use MSE instead:
Link Removed
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kemical

kemical

Essential Member
Joined
Aug 28, 2007
Messages
36,163
#2
Hi,
after checking the dmp file I noticed the bios is old:
BiosVersion = 0908
BiosReleaseDate = 11/16/2012
Latest version is 1301: Link Removed

Please update Network driver:
Rt64win7.sys Tue Jun 12 15:00:29 2012
Link Removed

Please update sound driver:
RTKVHD64.sys Tue Jun 12 11:02:32 2012
http://www.realtek.com/downloads/

AVG has been known in the past to cause issues. Please remove for the duration of this troubleshoot and use MSE instead:
Link Removed
 

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Solution
I

illegalsaurus

New Member
Joined
Nov 23, 2013
Messages
2
Thread Author #3
Sounds good, I will update later today after I get him to make these changes. Told him if he is still having issues to send me another dump file and will go from there.
 

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