📎 AI Summary:
The thread discusses a recurring blue screen error ("bad pool header") causing the user's PC to restart randomly, despite attempts with malware scans and driver updates. The responder guides the user on how to generate and locate memory dump files for troubleshooting, suggesting that these files can help identify the issue. Overall, the conversation focuses on diagnosing the blue screen problem, with the user seeking practical solutions and the helper providing technical guidance.
gianniscfa

gianniscfa

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Joined
Jan 24, 2016
Messages
69
Thread Author #1
Hello i have a problem weeks ago.. my pc restart allone and says bad pool header with a blue screen.. my system is fx6300. 4 gb ram.sAPPHIRE Radeon HD 4870 2gb gddr5 and windows 8.
why happening that? i have run on cmd sfc /scannow and i run programms for malwares, my drivers is up to date perfectly... pleasee help me!! sorry about me english.
 

Solution
kemical
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa8007e5d980, fffffa8007e5d9a0, 4020010}

*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+1dc )...
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gianniscfa

gianniscfa

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Joined
Jan 24, 2016
Messages
69
Thread Author #21
please help me, when i restart my pc and i try to install again the graphic drivers seem dont exist from before download.. something happening and drivers and programs deleting..sorry about my english
 

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gianniscfa

gianniscfa

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Jan 24, 2016
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69
Thread Author #23
i didnt have windows 10 and i will not update my pc to windows 10
 

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gianniscfa

gianniscfa

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Jan 24, 2016
Messages
69
Thread Author #25
hahahah ok, i will try to refresh my pc without lossing my data, but i think i try this yesterday and failed. now windows updates starts but my problem is the drivers and some programs seems to be doent exist after reboot.. why?
 

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gianniscfa

gianniscfa

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Jan 24, 2016
Messages
69
Thread Author #27
i have 500gb but i create a partition to save my data. this i bad?look the screenshot.
 

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gianniscfa

gianniscfa

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Jan 24, 2016
Messages
69
Thread Author #29
amd catalyst. look, when i restart my pc i going to install again to play games (run AMD Driver Autodetect) and always find drivers to download... this is very strange.. i dont know i u understand me.. and directx when i try to install it seems to doesnt exist to my computer.. and i install it 5-6 times.. :/
 

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kemical

kemical

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Aug 28, 2007
Messages
36,163
#30
gianniscfa said:
(run AMD Driver Autodetect) and always find drivers to download.
Click to expand...
Some of these type of apps are like that. Regardless of what you already have installed you will still be offered a download even if it's the same driver your currently running.
The best way to find your drivers is to learn which drivers your computer needs, find the links using Bing or Google and then save them in the favourites. This is what I and many others do, using apps to find your drivers can lead to using incorrect versions or like you have already found being offered the same version over and over again.

Open the run command and type this: dxdiag
Press ok
You will then see the Direct X diagnostic tool. Please save the information by clicking the button near the bottom and post the report.
 

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kemical

kemical

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Messages
36,163
#32
I think I found your issue. You graphics is ATI Radeon 3000 Graphics which needs to use a legacy driver. This is here:
Link Removed
 

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gianniscfa

gianniscfa

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Messages
69
Thread Author #33
kemical said:
I think I found your issue. You graphics is ATI Radeon 3000 Graphics which needs to use a legacy driver. This is here:
Link Removed
Click to expand...

first or second? see the attachment
 

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gianniscfa

gianniscfa

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Thread Author #36
please see the picture and tell me if you can what is the default on write debuging informarmation
 

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