📎 AI Summary:
The thread discusses recurring Blue Screen errors related to the atikmdag.sys driver, with the original poster experiencing multiple BSODs and seeking solutions. The troubleshooting involved updating the BIOS and graphics drivers, but the problem persisted despite these efforts, leading to the plan of reinstalling Windows. Overall, the main issue appears to be linked to outdated or incompatible graphics drivers and possibly BIOS firmware, with the user planning to perform a clean reinstall to resolve persistent errors.
The thread discusses recurring Blue Screen errors related to the atikmdag.sys driver, with the original poster experiencing multiple BSODs and seeking solutions. The troubleshooting involved updating the BIOS and graphics drivers, but the problem persisted despite these efforts, leading to the plan of reinstalling Windows. Overall, the main issue appears to be linked to outdated or incompatible graphics drivers and possibly BIOS firmware, with the user planning to perform a clean reinstall to resolve persistent errors.
Solution
kemical
Essential Member
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck C2, {7, 11c1, 50304d2, fffff8a012e4bd30}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
GetPointerFromAddress: unable to read from fffff8000bd5d168
GetUlongFromAddress: unable to read from fffff8000bd5d1f8
GetUlongFromAddress: unable to read from fffff8000bc98410
Probably caused by : atikmdag.sys ( atikmdag+b62fa )
Followup: MachineOwnerHi,
after checking up on your machine your bios is really in need of updating:
BiosVersion = 1007
BiosReleaseDate = 05/17/2013
http://www.asus.com/Motherboards/Z87PRO/#support
Please update your graphics driver:
Link Removed
Please update your Sound driver:
Link Removed
Skype has also recently been updated too (October: Version 6.10.0.104 ) unless you already got that but if not please update to the latest version.
http://www.skype.com/en/download-skype/skype-for-computer/
See how you go with the above and if the issue continues post back.
kemical
Essential Member
Glad to hear that you might have the issue resolved. If you haven't already I'd also consider updating the bios too as a number were compatibility updates (well at least one).
The drivers you download from the Asus site may be a little older than the versions available direct from the developers.
The drivers you download from the Asus site may be a little older than the versions available direct from the developers.
Linus
New Member
Well I was able to play a really long time without getting any bluescreens at all! So I consider this issue fixed. I updated everything as you said by the way. Thanx again!
Linus
New Member
Hi again, as I said last time it seemed to have been fixed. Though today I got another two bluescreens with the exact same message... any other ideas on what I can try
Linus
New Member
Sure, here you go. I only found once, the other once doesn't seem to have gotten "record"
kemical
Essential Member
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C2, {7, 11c1, 50304d2, fffff8a012e4bd30}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
GetPointerFromAddress: unable to read from fffff8000bd5d168
GetUlongFromAddress: unable to read from fffff8000bd5d1f8
GetUlongFromAddress: unable to read from fffff8000bc98410
Probably caused by : atikmdag.sys ( atikmdag+b62fa )
Followup: MachineOwnerHi,
the dmp you posted is pointing to you graphics driver as the issue and i notice it still needs updating:
atikmdag.sys Sat Aug 31 01:02:50 2013
Before you install the new driver you need to uninstall previous versions. Use the utility found here:
Link Removed
This will allow you to remove anything left over which can lead to issues.
You can download the latest driver here: (13.9)
Link Removed
according to the dmp file you posted your bios is still in need of updating:
BiosVersion = 1007
BiosReleaseDate = 05/17/2013
There are are at least 4 more releases taking it up to version 1602. Please use the above link to update.
Update the above and see how you go..
Linus
New Member
I'm going to try and re-install Windows when I get home later, since I recently bought an i7 and a new motherboard. I usually do this when I install any new major component in any computer though to be honest I've been to lazy to do it yet.
It's strange that it still says that the BIOS needs updating since I update it when right after I saw your first reply, telling me too.
kemical
Essential Member
Aaah.. It could be that and I agree. Any new major piece of hardware really deserves a fresh install. It's not critical but personally I prefer to start afresh as it helps much later if your problem solving. I am surprised however that when you fitted your new motherboard you weren't asked to activate windows again. (replacing the motherboard is seen as creating a new pc so hence the activation request. Anyhoo please post back with any developments.
Linus
New Member
So I formatted and re-installed windows(8), installed all the latest drivers and everything seem too work. I played Battlefield 4 alone for a while, then suddenly I got the usual blue screen 🙁 The strange thing is that as I said, I wasn't taking to anyone on Skype which seem to have been the trigger before, maybe it's just my graphics card giving up? It's an "old" HD 6850 that Iv'e been using for about 2-3 years now. Uploaded the dump file.
I have never gotten the request to active Windows again, though when I think about it it really should... strange.
kemical
Essential Member
Thanks for the new dmp file. It's pointing to your graphics driver and BF4 as the culprit. Try running the driver found here as it:
Link Removed
Another thing you could try is removing the Asus Hardware monitoring tool or seeing if there's a later version.
- Resolves intermittent crashes experienced with Battlefield 4 on Windows 8 based systems
Link Removed
Another thing you could try is removing the Asus Hardware monitoring tool or seeing if there's a later version.
