📎 AI Summary:
The thread discusses a user's issues with screen freezing and blue screen errors related to memory and drivers, particularly after a monitor turns off. Kemical provides troubleshooting advice, including analyzing dump files, updating drivers, removing conflicting antivirus software, and checking RAM integrity. The user reports initial success in resolving the BSODs but continues experiencing monitor freeze issues, which Kemical suggests could be linked to corrupt system files, prompting the user to run system file checks. Overall, the tone is cooperative, with advice leading to temporary improvement.
The thread discusses a user's issues with screen freezing and blue screen errors related to memory and drivers, particularly after a monitor turns off. Kemical provides troubleshooting advice, including analyzing dump files, updating drivers, removing conflicting antivirus software, and checking RAM integrity. The user reports initial success in resolving the BSODs but continues experiencing monitor freeze issues, which Kemical suggests could be linked to corrupt system files, prompting the user to run system file checks. Overall, the tone is cooperative, with advice leading to temporary improvement.
Solution
kemical
Essential Member
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 109, {a3a01f589fac1b8a, b3b72bdef22b0861, fffff80000321bf8, 1}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
Followup: memory_corruptionHi,
of the two dump files sent, one as you know was 0xA00001 which is quite a rare bugcheck specifically for AMD GPU's and drivers. The above bugcheck occurs when a corrupt process has tried to take place and could be RAM, data or drivers.
Norton AV is also known for causing issues. Please remove and install MSE which is very stable:
Link Removed
Please uninstall your AMD GPU drivers using this application:
Link Removed
That will remove anything left behind by previous installations. Install latest driver release:
Link Removed
If after making the above changes bsod continues check your RAM using this application:
http://www.memtest.org/
Please post any new dump files.
Dear Kamical. There is no more BSOD but there are some freeze screen after monitor turn off.
I set never turn off hard disk, never turn off usb, and never sleep or hibernate but only set turn off monitor after 20mins.
Once my monitor turn off i couldn't wake my computer back and need to push restart button. Please advise me.
Maybe because i set alarm from Link Removed this may be the cause of my frozen screen
Thank you so much for your help
I set never turn off hard disk, never turn off usb, and never sleep or hibernate but only set turn off monitor after 20mins.
Once my monitor turn off i couldn't wake my computer back and need to push restart button. Please advise me.
Maybe because i set alarm from Link Removed this may be the cause of my frozen screen
Thank you so much for your help
Dear Kemical
This is the result.
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
I also attach the csb.log as enclosed
This is the result.
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
I also attach the csb.log as enclosed