Windows 8 Please help BSOD - 0xa000001

kemical

Essential Member

Joined

Aug 28, 2007

Messages

36,160

• Apr 5, 2014

#2

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 109, {a3a01f589fac1b8a, b3b72bdef22b0861, fffff80000321bf8, 1}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption

Hi,
of the two dump files sent, one as you know was 0xA00001 which is quite a rare bugcheck specifically for AMD GPU's and drivers. The above bugcheck occurs when a corrupt process has tried to take place and could be RAM, data or drivers.

Norton AV is also known for causing issues. Please remove and install MSE which is very stable:
Link Removed

Please uninstall your AMD GPU drivers using this application:
Link Removed
That will remove anything left behind by previous installations. Install latest driver release:
Link Removed

If after making the above changes bsod continues check your RAM using this application:
http://www.memtest.org/

Please post any new dump files.

 

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M

MrOnizuka

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Apr 5, 2014

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• Apr 5, 2014

Thread Author #3

Thank you so much Kemical will respond back if there is any issue

 

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M

MrOnizuka

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• Apr 8, 2014

Thread Author #4

Dear Kamical. There is no more BSOD but there are some freeze screen after monitor turn off.

I set never turn off hard disk, never turn off usb, and never sleep or hibernate but only set turn off monitor after 20mins.
Once my monitor turn off i couldn't wake my computer back and need to push restart button. Please advise me.
Maybe because i set alarm from Link Removed this may be the cause of my frozen screen

Thank you so much for your help

 

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kemical

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Aug 28, 2007

Messages

36,160

• Apr 8, 2014

#5

Hi Mr Onizuka,
you may have some corrupt windows files. Look in the Start menu for command prompt. Right click on it and choose properties. Click 'Run as admin' and type:
sfc /scannow
Press enter and await results.

 

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Solution

M

MrOnizuka

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Apr 5, 2014

Messages

5

• Apr 9, 2014

Thread Author #6

Dear Kemical

This is the result.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.


I also attach the csb.log as enclosed

 

Attachments

• CBS.zip

  362.7 KB · Views: 384

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kemical

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• Apr 9, 2014

#7

Looking at the CBS logs I don't think the files that were not fixed are critical. It does look like many files were repaired however does the machine still exhibit the same issue?

 

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M

MrOnizuka

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• Apr 9, 2014

Thread Author #8

There is not screen freeze so far. Thank so much for your advice Kemical.

 

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kemical

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• Apr 9, 2014

#9

I'll keep my fingers crossed..

 

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