Windows 10 Unexpected Store Exception

Krymerian Glyirator · Jul 5, 2017

I get the BSOD and the exact message is:

Stop code: UNEXPECTED STORE EXCEPTION

I ran the diagnostics tool and here it is attached.

Please assist.

kemical · Jul 6, 2017

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 154, {ffff9986fbae4000, ffffc980f1636140, 2, 0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware_disk

Followup:     MachineOwner

Hi,
it looks like your...

kemical · Jul 6, 2017

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 154, {ffff9986fbae4000, ffffc980f1636140, 2, 0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware_disk

Followup:     MachineOwner

Hi,
it looks like your machine encountered an exception possibly due to data corruption:

Code:

IO_ERROR: (NTSTATUS) 0xc000009c - STATUS_DEVICE_DATA_ERROR

You are also using drivers dated from 2008:
VSTAZL6.SYS Thu Oct 16 01:53:42 2008: Conexant SoftK56 Modem Driver

HECIx64.sys Thu Sep 17 20:54:16 2009: Intel Management Engine Interface. This is an extremely important driver as it tells the system how to run correctly. Normally I would advise you to update the driver but it seems your system ( Lenovo ThinkPad T410 ) is now considered legacy by Lenovo and support for the 410 stopped in 2010.

Laptop drivers, apart from graphics, must come directly from the manufacturer and i cannot find anything later than your already using.

Try running these scans which might clear the corrupted data:

File scans
Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
sfc /scannow
press enter and await results

In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).

If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.

As the dump file is pointing at the hard drive directly please right click the drive in question, click properties and the tools along the top. Click 'check drive'.

I did some further checking regarding drivers and it appears your laptop only ever had drivers for Windows 7 (which is why your drivers date from 2008)
See here:
Support for Windows 10 on T410s? - Lenovo Community

You may get some success by asking in the above forum but in any case please post back with any results.

Krymerian Glyirator · Jul 6, 2017

Hello,

Thanks it seemed to work, and it repaired first try.

Will go to the Lenovo Forum and see what they can do for me.

Thank you!

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.0

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

kemical · Jul 7, 2017

Krymerian Glyirator said:
Hello,

Thanks it seemed to work, and it repaired first try.

Will go to the Lenovo Forum and see what they can do for me.

Thank you!

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.0

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

Hey that's great news as i really thought it was going to take more to fix it. Any problems post back and we'll try and help further.

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Windows 10 Unexpected Store Exception

Krymerian Glyirator

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