📎 AI Summary:
The thread discusses concerns about the slow performance of a refurbished Surface Pro, with the original poster considering whether cloning the system or reinstalling Windows would be better, and contemplating rolling back to Windows 10. A responder suggests ensuring all drivers are updated, which the original poster confirms they have done. Another user advises that cloning, especially across platforms, can be problematic, recommending a fresh install for better stability, though cloning may be useful for backup once the system runs well.

Krayna

New Member
Joined
May 17, 2022
Messages
2
Thread Author #1
Hi not sure if this is the right forum for my query...
I have a refurbished Surface Pro from Microsoft which I received as exchange for my original Surface Pro which stopped charging.
I cloned the original one to my new machine but it is running very slow. Not sure if this is definitely due to cloning or a problem with the machine.
Microsoft agreed to replace it but I am doubtful if cloning it is a good idea or stick to re-installing all software. However there are some important work settings which will be lost in process, so would prefer to avoid.
I was advised to roll back to Windows 10 to improve performance but not sure about doing that...
Anyone know of any more ideas on this topic. Have not found much on Google...
Take care
 

Solution
It may be faulty and I would take Microsoft up on their offer but yes cloning (cross platform) is a bad idea

Fundamentally fresh install is always a superior option... While yes clone the system for back up once you have it working well of course

Sent from my Nokia X20 using Windows Forums mobile app

WindowsPro

Extraordinary Member
Joined
May 19, 2017
Messages
137
Have you run Windows update and thus made sure that all driver etc. gets updated??
 

ussnorway

Windows Forum Team
Staff member
Joined
May 22, 2012
Messages
4,597
It may be faulty and I would take Microsoft up on their offer but yes cloning (cross platform) is a bad idea

Fundamentally fresh install is always a superior option... While yes clone the system for back up once you have it working well of course

Sent from my Nokia X20 using Windows Forums mobile app
 

Solution