A few weeks ago, my Windows 7 Professional started to misbehave with the cursor locking up, moving back, jumping to an HTML screen, etc. I could mostly recover by moving the arrow keys back and forward or deleting these unwanted pop ups. It occurs with all applications, more on than off. I checked my keyboard, and it is ok. What else can I do to fix this?
📎 AI Summary:
The user is experiencing cursor and pop-up issues on Windows 7 Professional, which persist across applications and despite running antivirus scans and system checks. Following troubleshooting suggestions, they tested in safe mode, attempted repairs, and considered hardware issues such as the mouse sensor, but remain unresolved. The overall tone suggests frustration, and the user seems to feel that they haven't found a solution through the forum.
The user is experiencing cursor and pop-up issues on Windows 7 Professional, which persist across applications and despite running antivirus scans and system checks. Following troubleshooting suggestions, they tested in safe mode, attempted repairs, and considered hardware issues such as the mouse sensor, but remain unresolved. The overall tone suggests frustration, and the user seems to feel that they haven't found a solution through the forum.
Solution
- Joined
- Jul 4, 2015
- Messages
- 8,995
Test in safe mode. If it does the same thing I'd try a different mouse or try your mouse on a different computer and see if the issue follows the mouse. Also check and make sure the optical sensor is clean.
ok. saw this problem in safe mode. Ran scannow twice and several fixes made and some not fixable. Need to find another computer for a mouse check, although I wonder why the mouse could be the problem if it shows up strictly from the keyboard. Not enough testing yet, but the problem seems to have been reduced somewhat, but still there. Is the optical sensor on the mouse?