📎 AI Summary:
The thread discusses a Windows Blue Screen of Death (BSOD) issue experienced after browsing, with the original poster seeking advice on troubleshooting steps. They consider using "Driver Easy," but subsequent responses warn against downloading its utilities due to malware concerns, suggesting only following its guides without downloading extra software. The original poster later reports success, noting that system adjustments suggested by "Driver Easy" appeared helpful and plan to follow official troubleshooting procedures if the problem recurs.

Fenway16

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Jan 6, 2017
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461
Thread Author #1
Surfing - blue screen - above msg comes on and says it will shut down after collecting error info - sits there for at least 20 minutes - no shutdown. So I hit the power button. It said it was 100% finished with collecting error info so I figured it was ok to turn off. Any thoughts? What should I do next. Log on at admin page and try some suggestions from "driver easy" site? Not sure what else to do. Thanks.
 

Fenway16

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Jan 6, 2017
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461
Thread Author #3
Is the driver easy fix ok to try?
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Sounds pretty straightforward. Thanks.
 

nmsuk

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Sep 7, 2009
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4,328
For goodness sake don't use driver easy. It's malware.
 

Solution

Fenway16

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Jan 6, 2017
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461
Thread Author #5
Really? If I follow their suggestions, I am not downloading anything to my pc. How can that be malware? Thanks.
 

nmsuk

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Sep 7, 2009
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4,328
They also offer a driver install util. If it's just a guide follow it, but don't download anything if they offer it.
 

Fenway16

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Jan 6, 2017
Messages
461
Thread Author #8
Update - logged on this morning and everything is working fine. They -- "drivereasy" had recommended jiggering with the power balance options on the control panel. Since everything seems to be working ok, should I pass on that? Also, looked at their other solutions and a utility for downloading drivers is offered as you mention in your post. I guess if 10 gives me that message again, I'll have to do as you recommend with the BSOD instructions. Thanks again.