📎 AI Summary:
Tony1890 attempted to restore his HP laptop after encountering issues with Windows 10 and ended up resetting to factory settings, but now receives a missing OS message. kemical replied, asking how Windows 10 was installed—whether via upgrade or clean install—and suggested that the old OS might still be recoverable if it was an upgrade. kemical also provided a link to HP support for further assistance.
Tony1890 attempted to restore his HP laptop after encountering issues with Windows 10 and ended up resetting to factory settings, but now receives a missing OS message. kemical replied, asking how Windows 10 was installed—whether via upgrade or clean install—and suggested that the old OS might still be recoverable if it was an upgrade. kemical also provided a link to HP support for further assistance.
Solution
kemical
Essential Member
Hi Tony,
how did you install windows 10? If you upgraded then you should still have the old os somewhere. If you performed a clean install as well as clearing existing partitions then it might be lost.
Check this support page from HP and if it's no help post back:
Link Removed
how did you install windows 10? If you upgraded then you should still have the old os somewhere. If you performed a clean install as well as clearing existing partitions then it might be lost.
Check this support page from HP and if it's no help post back:
Link Removed
Last edited: