📎 AI Summary:
The thread discusses a user's issues with accessing the Start menu and performing a factory reset on their Windows PC, which results in a black screen. Contributors suggest using recovery disks, identifying the device manufacturer, or utilizing the "Reset this PC" feature, although specifics about the device and system are lacking. Overall, the community offers troubleshooting advice, emphasizing the need for recovery options or system details to resolve the problem.
The thread discusses a user's issues with accessing the Start menu and performing a factory reset on their Windows PC, which results in a black screen. Contributors suggest using recovery disks, identifying the device manufacturer, or utilizing the "Reset this PC" feature, although specifics about the device and system are lacking. Overall, the community offers troubleshooting advice, emphasizing the need for recovery options or system details to resolve the problem.
WindowsPro
Extraordinary Member
Have you tried to use the searchbox next to your start-button to search for: reset this pc..
IF you computer is prepared for resetting the computer, then you will find the option in there!
And you get to choose from saving your files and accounts or not (=clean install)
Try It!
IF you computer is prepared for resetting the computer, then you will find the option in there!
And you get to choose from saving your files and accounts or not (=clean install)
Try It!
Follow the below steps and check if it helps:
- Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
- Click File > Run New Task.
- Make sure you have a check mark beside “Create this task with administrative privileges”.
- Type CMD.
- Type the following 4 commands at the CMD prompt:
dism /online /cleanup-image /restorehealth
sfc /scannow
powershell
Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
- Close the CMD window.
