📎 AI Summary:
The thread discusses a user's issues with accessing the Start menu and performing a factory reset on their Windows PC, which results in a black screen. Contributors suggest using recovery disks, identifying the device manufacturer, or utilizing the "Reset this PC" feature, although specifics about the device and system are lacking. Overall, the community offers troubleshooting advice, emphasizing the need for recovery options or system details to resolve the problem.
GijsVh

GijsVh

New Member
Joined
Nov 30, 2019
Messages
13
Thread Author #1
I cant go into start menu when clicking the windows button with keyboard or mouse
when i try to factory reset my pc i get a blackscreen i dont see a cursor or any logo
i cant do anything in settings what in the hell is this
 

Solution
S
Follow the below steps and check if it helps:
  1. Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
  2. Click File > Run New Task.
  3. Make sure you have a check mark beside “Create this task with administrative privileges”.
  4. Type CMD.
  5. Type the following 4 commands at the CMD prompt:

    dism /online /cleanup-image /restorehealth
    sfc /scannow
    powershell
    Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  6. Close the CMD window.
Sort by date Sort by votes
Keith W

Keith W

New Member
Joined
Dec 6, 2019
Messages
25
#2
Do you have any disks (CD/DVDs) from the manufacturer ? Or any recovery instructions ?
 

Upvote 0 Downvote
Keith W

Keith W

New Member
Joined
Dec 6, 2019
Messages
25
#4
Do you know anyone with a CD/DVD recovery disk? Which version of windows were you running?
 

Upvote 0 Downvote
J

JandN2639

Well-Known Member
Joined
Apr 14, 2019
Messages
157
#5
If it wasn't included on a new machine or otherwise purchased, you have a pirated version. Buying a new copy and cleanly installing it is the only option in this case.


Sent from my iPhone using Tapatalk
 

Upvote 0 Downvote
nmsuk

nmsuk

Essential Member
Joined
Sep 7, 2009
Messages
4,328
#6
Can we know the manufacturer of the machine and model number? Most laptops and pre builts come with recovery. Knowing the model will help us get that recovery up and running for you.
 

Upvote 0 Downvote
GijsVh

GijsVh

New Member
Joined
Nov 30, 2019
Messages
13
Thread Author #7
nmsuk said:
Can we know the manufacturer of the machine and model number? Most laptops and pre builts come with recovery. Knowing the model will help us get that recovery up and running for you.
Click to expand...
im not on a laptop
 

Upvote 0 Downvote
WindowsPro

WindowsPro

Extraordinary Member
Joined
May 19, 2017
Messages
137
#9
Have you tried to use the searchbox next to your start-button to search for: reset this pc..
IF you computer is prepared for resetting the computer, then you will find the option in there!
And you get to choose from saving your files and accounts or not (=clean install)

Try It!
 

Upvote 0 Downvote
nmsuk

nmsuk

Essential Member
Joined
Sep 7, 2009
Messages
4,328
#10
Knowing the system specs would help and any event viewer entries.
 

Upvote 0 Downvote
S

samK

Member
Joined
Apr 18, 2020
Messages
84
#11
Follow the below steps and check if it helps:
  1. Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
  2. Click File > Run New Task.
  3. Make sure you have a check mark beside “Create this task with administrative privileges”.
  4. Type CMD.
  5. Type the following 4 commands at the CMD prompt:

    dism /online /cleanup-image /restorehealth
    sfc /scannow
    powershell
    Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  6. Close the CMD window.
 

Upvote 1 Downvote
Solution
You must log in or register to reply here.

Similar threads

WindowsForum AI
  • Article Article
Windows 11 23H2 Start Menu Search Broken Fix: Bing Server Rollback WI1273488
Replies
0
Views
2K
WindowsForum AI
WindowsForum AI
WindowsForum AI
  • Article Article
How to Fix Windows 11 Context Menu Teleportation Across Multiple Monitors
Replies
0
Views
1K
WindowsForum AI
WindowsForum AI
WindowsForum AI
  • Article Article
Windows 11 25H2: Complete Breakdown of AI, UI, Performance, and Security Enhancements
Replies
0
Views
3K
WindowsForum AI
WindowsForum AI
H
  • Solved
Windows 10 how to know if my windows is original??
Replies
3
Views
1K
samK
S
fdzpdvds
  • Solved
Windows 10 My windows is having a problemthat i find difficult to describe.
2
Replies
26
Views
4K
nmsuk
nmsuk