📎 AI Summary:
The thread discusses a recurring issue where Malwarebytes repeatedly detects the same unwanted programs (PUPs) on the user's Windows system. After attempting various troubleshooting steps, including quarantining files, running scans in safe mode, and removing browser data, the user reports the problem appears resolved and the PUPs do not reappear. The overall sentiment is one of cautious relief, with the user expressing satisfaction and looking forward to hardware upgrades such as an SSD for better performance.
MikeHawthorne

MikeHawthorne

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Thread Author #1
Hi

Every Time I run Malwarebytes it finds and removes several unwanted programs.
This has been going on for some time.

Here's a screenshot that shows what the Pups are...

Pups Image.JPG
Microsoft Defender: No threats detected Scan details

Pups Image.JPG

Malwarebytes scan detected six potentially unwanted programs, all selected for quarantine.

It's always the exact same programs, anyone know how to stop these from coming back?

They aren't getting installed Malwarebytes catches them every time but where are they coming from.

Mike
 

Solution
Neemobeer
Here's what I would do.
  • Re-enable your account and let all the data sync (including the crap...)
  • Remove the account sign-in
  • Run malwarebytes until it's clean (verify in safe mode)
  • Go here Link Removed go to Chrome and 'Manage Chrome Sync'
  • At the bottom click the reset button
  • Now sign back into your account in chrome and your 'now clean data' should sync back up to Google
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Neemobeer

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#2
You'll want to close any open browsers. Remove the PUP from add/remove programs, then clean with MBs then I'd either reset your browser(s) or look in them to make sure they are not loading a webpage associated with conduit.

Conduit is a browser hijacker, so you may also want to try running HijackThis to look for remnants of it too
 
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MikeHawthorne

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Thread Author #3
Thanks for the reply I'll have to check for them before running Malwarebytes, so far I haven't been able to find any sign of them.

Tomorrow I'll see if I can find them first thing in the morning and I'll check out HijackHijack This.
 
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MikeHawthorne

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Thread Author #4
Hey.

I tried something else, I removed the Pups again, quarantined them and deleted them.
Then I used Malwarebytes to scan not my computer but only one file.

The same Pups came up again, so I think this is some malfunction in Malwarebytes, a Malfunctionwarebyte!

I'll contact Malwarebytes and see what they have to say.

Mike
 
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Neemobeer

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#5
Did you do this in safe mode or regular? If not redo the process in safe mode I would also try renaming your browser cache, or in the case of chrome, remove any accounts you have logged in as it may have sync'd the malicious add-on and keeps re-downloading it.
 
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MikeHawthorne

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Thread Author #6
Hi

I'll check that out, in the meantime Malwarebytes admin asked my to run several processes that generated report files in .txt format.
I've sent those back to them and am waiting for their reply.

Mike
 

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MikeHawthorne

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Thread Author #7
I logged out of my Google account and removed the Google Chrome Data file (I changed the name) and then rebooted my computer.
I ran Malwarebytes and it came up clean.

Then I opened Chrome and visited several websites, and then ran Malwarebytes again and it came up clean again.

So we'll see how it goes from now on and eventually I'll sign back into my account again.

Thanks for the help.

Mike
 
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Neemobeer

Neemobeer

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#8
Here's what I would do.
  • Re-enable your account and let all the data sync (including the crap...)
  • Remove the account sign-in
  • Run malwarebytes until it's clean (verify in safe mode)
  • Go here Link Removed go to Chrome and 'Manage Chrome Sync'
  • At the bottom click the reset button
  • Now sign back into your account in chrome and your 'now clean data' should sync back up to Google
 
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Solution
MikeHawthorne

MikeHawthorne

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Thread Author #9
I'll do it as soon as I get time, in the mean time I will leave it like it is.
Busy week.

Mike
 
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MikeHawthorne

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Thread Author #10
Hi Neemo

This seems to be fixed, it's been quite a while and the problem didn't come back.

I'm getting close to time to get a new computer, I'm looking forward to having an SSD just for my game installs.

Should cut down those load times.

Mike
 
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