📎 AI Summary:
The thread discusses an issue where the user’s Windows 10 settings screen is blank with a loading indicator, and the NGC folder is empty, preventing PIN sign-in. Several users suggest fixing the OS using an ISO file, with one recommending mounting and running setup.exe for repair, but the original poster is cautious about performing an in-place upgrade. The overall sentiment indicates that a clean installation or repair via ISO might resolve the problem, but users advise backing up data first.

jpr9845

New Member
Joined
Aug 13, 2015
Messages
3
Thread Author #1
When I go to settings>accounts>sign-in options the screen is blank and all I see is dots running from left to right at the top of the window. What do I need to do to repair this?

The folder:

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc

is empty!

I prefer to use a PIN to sign in rather than having to type my password, any assistance will be greatly appreciated.

An image from 'Sign-in Options BLANK'. Windows settings menu showing Accounts with Sign-in options selected.
 

Last edited by a moderator:
Solution
It works like you are doing an upgrade. When Microsoft did it for me it started like it was checking everything and then it came to a window that asked if I wanted save files. What I learned is doing a clean install works the best. Just make sure you back up your files so either way you will have them.

Sonny

Fantastic Member
Joined
Nov 17, 2009
Messages
1,386
Have you got a ISO downloaded on your computer? If you do right click it and click on mount. Open it up to see the files and find I believe it is setup.exe. Click on that and it will start the process of repairing your OS. You will have the option to save all your files. I don't know the answer and I think this would work. Apparently some files are missing. Maybe somebody else here might know of a better way to fix it.
 

jpr9845

New Member
Joined
Aug 13, 2015
Messages
3
Thread Author #3
I do not have an ISO, thanx for your input. I will wait and see if I get other responses first and then maybe download the ISO and try that.
Thanx again.
 

Sonny

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Nov 17, 2009
Messages
1,386
Your welcome. The reason I mentioned is because during the evaluation period I was having some problems one of the copies and called Microsoft. They sent me an iso and then went ahead and started the repair for me. It helped.
 

jpr9845

New Member
Joined
Aug 13, 2015
Messages
3
Thread Author #5
Your welcome. The reason I mentioned is because during the evaluation period I was having some problems one of the copies and called Microsoft. They sent me an iso and then went ahead and started the repair for me. It helped.

I have the ISO, a bit worried about running it though. When I run setup.exe it starts like it going to do an install. Will it eventually see that Windows 10 is already installed and offer to repair my current Windows?

Update: I went ahead and clicked install, it did not go to a window offering to repair windows. It said now installing Windows 0%....1%....etc... I cancelled the install. I am doing this while logged in to my computer. Should I boot from the Windows 10 USB/disc?
 

Last edited:

Sonny

Fantastic Member
Joined
Nov 17, 2009
Messages
1,386
It works like you are doing an upgrade. When Microsoft did it for me it started like it was checking everything and then it came to a window that asked if I wanted save files. What I learned is doing a clean install works the best. Just make sure you back up your files so either way you will have them.
 

Solution