📎 AI Summary:
The thread discusses Carla1973 experiencing persistent crashes with Windows Media Player, Office, and other programs, despite attempts at updates, repairs, and system restores. After malware scans identified and quarantined some threats—though low risk—issues continued, and troubleshooting tools like the Windows app troubleshooter and offline scans didn't resolve the problems. The overall sentiment reflects frustration and ongoing troubleshooting, with Carla seeking further advice to fix the system instability.
The thread discusses Carla1973 experiencing persistent crashes with Windows Media Player, Office, and other programs, despite attempts at updates, repairs, and system restores. After malware scans identified and quarantined some threats—though low risk—issues continued, and troubleshooting tools like the Windows app troubleshooter and offline scans didn't resolve the problems. The overall sentiment reflects frustration and ongoing troubleshooting, with Carla seeking further advice to fix the system instability.
Hi, I ran a malware scanner and found 3 detections. Now quarantined, and then ran the search and indexing troubleshooter once I had restarted and it is now working. I thought it may have been, I just didnt think to start in safe mode.
Thank you
Carla
Thank you
Carla
Hi, I have ran Malawarebytes and the result was they were quarantined I have just done a windows defender scan and the three threats were low risk so i followed the instruction to do an offline scan to remove them. They are still there, so i ran the windows app troubleshooter and sill same result..
What do you suggest I do from here?
Kind regards
Carla
What do you suggest I do from here?
Kind regards
Carla
