Skinznhydez
New Member
Hi,
My wife's laptop was sluggish and full, so I decided to do a reset (save personal files). During the reset... about 2 hours in. It decided to freeze... non responsive. No further progression in the reset. I waited another hour to try anything, just in case. After 3 hours of it being stuck I decided to power off/on.
Unfortunately, it's not working at all. When it boots up it brings me to a blue screen with a few options on it. Reset, recover, repair, etc. I have selected all the options with no avail. It's unable to do anything.
Another unfortunate thing is I didn't make a restore point... I thought I had a while back but I guess not? I also do not have any discs or USB drives for it. I bought the computer brandnew from Staples around 3 years ago. It originally had windows 7 i believe.
It's an HP laptop.
Any help would be greatly appreciated! I would like to save some files if that is at all possible at this point.
Thanks!
My wife's laptop was sluggish and full, so I decided to do a reset (save personal files). During the reset... about 2 hours in. It decided to freeze... non responsive. No further progression in the reset. I waited another hour to try anything, just in case. After 3 hours of it being stuck I decided to power off/on.
Unfortunately, it's not working at all. When it boots up it brings me to a blue screen with a few options on it. Reset, recover, repair, etc. I have selected all the options with no avail. It's unable to do anything.
Another unfortunate thing is I didn't make a restore point... I thought I had a while back but I guess not? I also do not have any discs or USB drives for it. I bought the computer brandnew from Staples around 3 years ago. It originally had windows 7 i believe.
It's an HP laptop.
Any help would be greatly appreciated! I would like to save some files if that is at all possible at this point.
Thanks!
