📎 AI Summary:
The thread discusses a user's difficulty accessing their Windows 10 account after upgrading from Windows 7, as their password appears to have changed or been forgotten, and recovery options have been unsuccessful. Respondents suggest troubleshooting methods such as booting into safe mode to enable or create a new local administrator account and recommend using tools like Lazesoft's Recover My Password or PCUnlocker Live CD to reset or bypass the password. Overall, the community provides technical solutions to regain access, emphasizing safe mode and password reset tools.
I

Ian Martin

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Thread Author #1
Hi all,

I recently upgraded to windows 10 from windows 7 and I am having difficulties opening my windows user desktop account. It appears my original laptop password to access my desktop has been altered to my windows account password. I cannot remember my windows outlook password and have attempted to recover it via the windows site to no avail . I cannot supply enough details to recover my password. When I attempt to use my previous password prior to upgrading to Windows 10 (The last password on my laptop device) I still can't open my account. Does anybody have any tips what I can do ???

Hope Somebody Can Help Me !
 

Solution
Josephur
Boot in to safe mode (hold shift while clicking the restart option found under the Power icon on the login screen) and see if you can login as the local administrator account.

You should be able to then make a local administrator account that you can use to access your computer when you restart back into normal boot mode. (remember the local administrator account is disabled in normal boot mode that is why I suggest making another account with admin privileges).

Use your new local account to migrate all your documents over, make a NEW Microsoft Account if you wish to do so, then convert your local profile to use a Microsoft Account.

If when you boot in to safe mode you cannot login to the Administrator account because it has a...
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Josephur

Josephur

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#2
Boot in to safe mode (hold shift while clicking the restart option found under the Power icon on the login screen) and see if you can login as the local administrator account.

You should be able to then make a local administrator account that you can use to access your computer when you restart back into normal boot mode. (remember the local administrator account is disabled in normal boot mode that is why I suggest making another account with admin privileges).

Use your new local account to migrate all your documents over, make a NEW Microsoft Account if you wish to do so, then convert your local profile to use a Microsoft Account.

If when you boot in to safe mode you cannot login to the Administrator account because it has a password or you've forgotten it, then you'll want to use something like Lazesoft's Recover My Password to reset it. (don't think this will work on your MSA account you've forgotten the password to though).
 

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Solution
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mkoss

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#3
Anther way is bypass the Microsoft account password with PCUnlocker Live CD. Good luck!
 

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