📎 AI Summary:
The thread discusses a user experiencing explorer.exe crashes when right-clicking in "My PC." After troubleshooting, it was identified that the issue was caused by the "Spybot - Search & Destroy" context menu extension. The problem was resolved by disabling the offending software, and the overall sentiment is one of successfully diagnosing and fixing the context menu crash.
The thread discusses a user experiencing explorer.exe crashes when right-clicking in "My PC." After troubleshooting, it was identified that the issue was caused by the "Spybot - Search & Destroy" context menu extension. The problem was resolved by disabling the offending software, and the overall sentiment is one of successfully diagnosing and fixing the context menu crash.
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- May 22, 2012
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That’s a safe bet… I assume you didn't make any backups so the next step is to look for the driver that is causing the issue;
1. [windows key] + [r] and type "dxdiag" (without quotes) and press [enter]… if you get asked about checking the drivers say yes.
This gives you a system report that can find errors as well as tell you where to look for them… you can also save the file which is a nice extra.
2. Un-install all the extra software until you;
a. Are back to basic windows or
b. Have found which program corrupted your shell files.
Last edited by a moderator:
Im sorry I didn't understand you, "Check for WHQL digital signatures" is already ticked.
Im not receiving any errors from dxdiag nor the next pages.
How can I disable the service causing this issue? and If I disabled it would it fix it?
Will uninstalling each program one by one help me determine which app is causing this?
Thanks.
Im not receiving any errors from dxdiag nor the next pages.
How can I disable the service causing this issue? and If I disabled it would it fix it?
Will uninstalling each program one by one help me determine which app is causing this?
Thanks.
- Joined
- May 22, 2012
- Messages
- 4,597
Then your drivers should be correct... I beleave (at this point) you have installed software that wants to add something to the right click manu.
Do not disable any survice.
Yes that is the best way to go... you have not told us what is installed so all I can say is work backwards i.e. sort by time of install.
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