Windows 7 Windows Live <ail 2012

larryo · Oct 15, 2015

Been using Live mail for quite some time and just recently it would not delete selected emails. This occurs occasionally and not with all email messages. I can select one email and delete it just fine then I can select another email and it will not delete it. It gives error message that email could not be found. Any solutions other then unistall and re-install.

Thanks
larryo

BIGBEARJEDI · Oct 26, 2015

Hi and welcome to the forum:

It certainly would be helpful to know the make/model of the computer you're having this problem with. Is it a Desktop PC or a laptop? What version of Windows is this occurring on?

More information about your computer would give us a better chance of helping you.

I've been using WLM since it came out in 2009, and am familiar with all versions.

You can try running the built-in Maintenance for WLM on the message store. This sometimes works, but more often than not a reinstall is required. You can get to this by going to File-->Options-->Mail-->Advanced-->Maintenance-->Clean up now button-->Reset.

If this doesn't work, you'll need to test your pc for virus/malware infection, and...

BIGBEARJEDI · Oct 26, 2015

Hi and welcome to the forum:

It certainly would be helpful to know the make/model of the computer you're having this problem with. Is it a Desktop PC or a laptop? What version of Windows is this occurring on?

More information about your computer would give us a better chance of helping you.

I've been using WLM since it came out in 2009, and am familiar with all versions.

You can try running the built-in Maintenance for WLM on the message store. This sometimes works, but more often than not a reinstall is required. You can get to this by going to File-->Options-->Mail-->Advanced-->Maintenance-->Clean up now button-->Reset.

If this doesn't work, you'll need to test your pc for virus/malware infection, and consider running Windows repair tools such as CHKDSK & SFC. I might suggest you try these before attempting WLM reinstall, as if your pc is infected with virus/malware, or has Windows system file corruption, it's best to find and remedy these otherwise your WLM reinstall will not fix the problem as it's not inside the WLM app or the WLM message store.

Post back and let us know how that works for you.

Best of luck,
<<<BIGBEARJEDI>>>

larryo · Oct 26, 2015

BIGBEARJEDI said:
Hi and welcome to the forum:

It certainly would be helpful to know the make/model of the computer you're having this problem with. Is it a Desktop PC or a laptop? What version of Windows is this occurring on?

More information about your computer would give us a better chance of helping you.

I've been using WLM since it came out in 2009, and am familiar with all versions.

You can try running the built-in Maintenance for WLM on the message store. This sometimes works, but more often than not a reinstall is required. You can get to this by going to File-->Options-->Mail-->Advanced-->Maintenance-->Clean up now button-->Reset.

If this doesn't work, you'll need to test your pc for virus/malware infection, and consider running Windows repair tools such as CHKDSK & SFC. I might suggest you try these before attempting WLM reinstall, as if your pc is infected with virus/malware, or has Windows system file corruption, it's best to find and remedy these otherwise your WLM reinstall will not fix the problem as it's not inside the WLM app or the WLM message store.

Post back and let us know how that works for you.

Best of luck,
<<<BIGBEARJEDI>>>

larryo · Oct 26, 2015

Thanks BigBearJedi;

I tried all those things with no luck. I have decided to export my accounts, messages, and contacts uninstall and reinstall then import the stuff back in.
Consider this case closed

Thanks again
larryo

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Windows 7 Windows Live <ail 2012

larryo

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BIGBEARJEDI

BIGBEARJEDI

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larryo

Well-Known Member

larryo

Well-Known Member