📎 AI Summary:
The thread discusses issues with Windows 8.1 update failures beginning after attempting to install KB3000850, which failed with error code 80246013, leading to persistent "Pending Restart" statuses and failed updates. The original poster seeks understanding and solutions, with suggestions including removing problematic updates and checking installed updates, but KB3000850 was not listed as installed. Contributors recommend troubleshooting by reinstalling or restarting update services and provide links to related solutions, with overall efforts aimed at resolving the recurring update failures.

DanF4052

New Member
Member details
Joined
Jun 2, 2015
Messages
3
Thread Author #1
My Windows 8.1 was updating automatically until it received KB3000850 0n 3/21/15 . That update failed with error code 80246013 (Which supposedly means that the Windows Auto Update service has stopped) I went to services.msc and found that both Windows Update and Background Intelligent Services were indeed running.

Since 3/21 every other auto update windows has sent has failed to install. The Windows update status shows that all of them are "Pending Restart". Every day I get a message that Windows wants to restart my computer to finish the install of these updates(and any new ones that come along). Every time this series of events takes place:

1)The restart begins and I a get message telling me not to turn off my computer until the updates are completed
2) The of percentage completion appears. This reaches 9% and then stops.
3) The computer restarts itself; events 1) & 2) happen again.
4) The computer restarts itself;and I get a message that says the required changes could not be made,and are being undone.
5) The computer restarts and is fully useable;but when I check the status of any updates since 3/21 they all show their status as "Pending Update".


Can someone explain to me what is going on,and how I fix it?
 

DanF4052

New Member
Member details
Joined
Jun 2, 2015
Messages
3
Thread Author #3
Not quite sure that I am understanding what you mean by "removing the update". As I mentioned in the first paragraph of my thread, the update status for KB3000850 on 3/21/15 was "Failed". It is not there to be removed as far as I can tell from the Update History.

However, I am assuming that, since all future updates have not properly installed, something to do with KB3000850 is causing the problem.
 

Trouble

Noob Whisperer
Member details
Joined
Nov 30, 2009
Messages
13,723
Maybe instead of looking at update history, have a look at installed updates instead.
As you can see, in my case that particular update was installed on 11/19/2014.
I didn't experience any issues with it at that time or subsequently.
Still it may be installed and you may have to look a little deeper.
 

Attachments

  • 3000850.webp
    3000850.webp
    183.3 KB · Views: 413

DanF4052

New Member
Member details
Joined
Jun 2, 2015
Messages
3
Thread Author #5
Maybe instead of looking at update history, have a look at installed updates instead.
As you can see, in my case that particular update was installed on 11/19/2014.
I didn't experience any issues with it at that time or subsequently.
Still it may be installed and you may have to look a little deeper.
Looked at all the installed updates (All the way back to 11/14 when it was originally released) and KB3000850 was not listed as installed.
 

kemical

Essential Member
Member details
Joined
Aug 28, 2007
Messages
36,163
Actually I misread your initial post and thought you had it installed. So apologies for the confusion. I did a little googling and there is a solution offered in this thread:
http://answers.microsoft.com/en-us/...complete/0d18f6b3-4878-4631-80e1-aed9cb1ec717

Even though you found the services running try restarting them anyway.