I use Windows 7 Home Premium, 32-bit OS on a Lenovo G530 (so I'm having enough issues with my screen brightness, too).
About a week ago my computer's anti-virus security program, Avast, started detecting possible infections but when I went to take care of them, the program wouldn't do anything to them. So I downloaded the Norton Security Suite through Comcast. It fixed many of the problems but now I face several newer, and worse ones. Please keep in mind that I am not a computer wiz and I have not a dime to pay for 'professional help'. (If I did, I wouldn't be here asking, now would I?) Please forgive me if I haven't provided enough information, or if I'm even posting this in the right place.
1.) I attempted a system restore but I received a message saying, along these lines:
"An unspecified error occured during system restore.
[...] Failed to extract:
C:\Windows\System32\drivers\fgylhhxr.sys
Error code: 0x8007001f"
2.) Upon starting my computer, I receive this message:
"The specified module could not be found.
C:\Windows\System32\config\systemprofile\AppData\Local\osezagovag.dll"
3.) My Norton detected the following Trojan and says I must manually remove it. I can't touch this file or do anything to it, even after changing permissions:
"Backdoor.Tidserv!inf
c:\Windows\System32\drivers\afd.sys"
And to top it off, I cannot connect to the internet. Neither wirelessly nor through an ethernet. Like I said--I'm no computer wizard, I don't know much fancy computer-talk, and I'm poor. So any help I could be granted in plain, simple English would be amazing.... 🙁
Thank you very much...!
About a week ago my computer's anti-virus security program, Avast, started detecting possible infections but when I went to take care of them, the program wouldn't do anything to them. So I downloaded the Norton Security Suite through Comcast. It fixed many of the problems but now I face several newer, and worse ones. Please keep in mind that I am not a computer wiz and I have not a dime to pay for 'professional help'. (If I did, I wouldn't be here asking, now would I?) Please forgive me if I haven't provided enough information, or if I'm even posting this in the right place.
1.) I attempted a system restore but I received a message saying, along these lines:
"An unspecified error occured during system restore.
[...] Failed to extract:
C:\Windows\System32\drivers\fgylhhxr.sys
Error code: 0x8007001f"
2.) Upon starting my computer, I receive this message:
"The specified module could not be found.
C:\Windows\System32\config\systemprofile\AppData\Local\osezagovag.dll"
3.) My Norton detected the following Trojan and says I must manually remove it. I can't touch this file or do anything to it, even after changing permissions:
"Backdoor.Tidserv!inf
c:\Windows\System32\drivers\afd.sys"
And to top it off, I cannot connect to the internet. Neither wirelessly nor through an ethernet. Like I said--I'm no computer wizard, I don't know much fancy computer-talk, and I'm poor. So any help I could be granted in plain, simple English would be amazing.... 🙁
Thank you very much...!
