📎 AI Summary:
John Clark is seeking help with managing email folders in Outlook 2021 for his Gmail IMAP account, specifically wanting to move and delete folders but finds the options disabled. HenkB suggests trying to make changes directly through Gmail's webmail interface, as modifications there should sync to Outlook. John later confirms that he hadn't considered this approach, but upon trying it, he observes that Outlook's folder structure differs from Gmail's, which affects folder management.

John Clark

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Sep 8, 2016
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Thread Author #1
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, Intel64 Family 6 Model 78 Stepping 3
Processor Count: 4
RAM: 8101 Mb
Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
Hard Drives: C: 465 GB (182 GB Free); D: 9 GB (1 GB Free); E: 3726 GB (3632 GB Free); F: 3725 GB (2574 GB Free);
Motherboard: HP, 804E
Antivirus: ESET Security, Enabled and Updated

I opened a gmail (imap) account in Outlook 2021 with all directories/ subdirectories created. One directory created is [Gmail] with 6 subdirectories beneath. Is there a way to move most directories and delete others out of [Gmail]? The "Delete Flolder" and "Move Flolder" commands are grayed out when selecting a folder.
 

Solution
Have you tried it when logged in into the webmail of gmail?
Changes made there are forwarded to your outlook imap account on your computer.

bochane

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Have you tried it when logged in into the webmail of gmail?
Changes made there are forwarded to your outlook imap account on your computer.
 

Last edited:
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John Clark

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117
Thread Author #4
Was a good thought. Outlook set up directory structure different than Gmail.