📎 AI Summary:
The thread discusses a user experiencing playback issues with a purchased movie file from the Microsoft Store, receiving a generic error message in Windows Media Player. A responder suggests trying alternative media players like VLC, and both users consider possible causes such as file corruption or download errors. The discussion concludes with troubleshooting steps involving system scans and questions about drivers and security software to resolve the playback problem. Overall, the tone is collaborative, aiming to identify and fix the issue.
The thread discusses a user experiencing playback issues with a purchased movie file from the Microsoft Store, receiving a generic error message in Windows Media Player. A responder suggests trying alternative media players like VLC, and both users consider possible causes such as file corruption or download errors. The discussion concludes with troubleshooting steps involving system scans and questions about drivers and security software to resolve the playback problem. Overall, the tone is collaborative, aiming to identify and fix the issue.
Solution
kemical
Essential Member
Hey Kevin,
I checked out the trailer and it doesn't look half bad. Do other films/videos play ok or is just this one film which won't play?
Right click on the start menu icon and hit admin command prompt. Type or copy and paste:
dism /online /cleanup-image /restorehealth
Press enter and await results. Scan takes some time so please be patient. If the scan isn't successful try this in the same admin command prompt:
sfc /scannow
Press enter and await results.
If the above two scans are successful try the film again. If not then please post:
What are your drivers like?
What security apps are you running?
I checked out the trailer and it doesn't look half bad. Do other films/videos play ok or is just this one film which won't play?
Right click on the start menu icon and hit admin command prompt. Type or copy and paste:
dism /online /cleanup-image /restorehealth
Press enter and await results. Scan takes some time so please be patient. If the scan isn't successful try this in the same admin command prompt:
sfc /scannow
Press enter and await results.
If the above two scans are successful try the film again. If not then please post:
What are your drivers like?
What security apps are you running?
Hi Kemical I did what you told me to it did not work. I called Microsoft that came onto the computer. And they couldn't figure out why they will not play on vlc for windows store play window media player. But for some reason it will play with movies and TV player. So Microsoft is going to have one of the developers look in to see why won't play with the other players and Just movies and TV player. They told me someone will get back to me on the 28th thank you for all your help on this
Hi Kemical I forgot to tell you. I on security program that I know of is running on my Computer is Mcafee Live safe Internet security. do you think that could be causing the problem? I have tried to find a way but I couldn't to disable it to see if that was it .
kemical
Essential Member
You could always try disabling it and see if the film runs:
How to Disable McAfee
How to Disable McAfee
Hi Kemical The Microsoft support technician called me back he come on to my Computer and he could not figure out. He thinks when you buy a movie or tv shows from the Microsoft store you can play with the movie and TV player. But they will look into it further and call me back on Monday
kemical
Essential Member
Also check the picture you posted in post #9. Look at the bottom photo and you can see a panel. Written near the bottom is the words 'This file came from another computer and might be blocked to help protect this computer', next to it is a checkbox to unblock it. Try that too as you just never know..