📎 AI Summary:
The thread discusses a user experiencing Windows Update failures following a network upgrade, which was later resolved by switching DNS settings to public providers like Cloudflare's 1.1.1.1 and 1.0.0.1. Contributors suggest that the issue was related to DNS outages affecting Windows Update connectivity, and Microsoft confirms there was a known outage at that time. Overall, the main solution involved changing DNS servers, and the community's sentiment is that the issue was network-related rather than a Windows problem.
B

BlackWidow

New Member
Joined
Feb 4, 2019
Messages
3
Thread Author #1
Dia 28/01/2019 instalei um novo Update do Windows, troquei meu modem e minha internet, uma VDSL de 40mb e um modem TPLink, por uma de fibra ótica de 100mb e um modem HUAWEI HG8245Q2. Ficou ótimo, aumentou bem a estabilidade e velocidade e alcance só que..., não consigo mais atualizar meu Windows, sempre dá erro no Windows Update.



Erro do Windows Update.JPG



Desde 28/01/2019 até hoje 04/02/2019 14:00hs não consigo atualizar nem meu Windows e nem dos outros computadores e notebooks que tenho em casa. O erro que apresenta é sempre o mesmo.

Meu AntiVírus é um Nod32, sempre uso ele a vários anos e nunca tive problemas.



Windows 10 Pro
versão 1809
Sistema de 64bits
Compilação 17763.292

Processador i7 4790K

Placa ASUS Z97M-PLUS

HD SSD 250Gb Kingston
20Gb de memória RAM
 

livix07

livix07

Honorable Member
Joined
Feb 19, 2018
Messages
585
#2
TRANSLATION for all the colleagues on the forum:
On 01/28/2019 I installed a new Windows Update, I replaced my modem and my internet, a VDSL of 40mb and a TPLink modem, with a 100mb optical fiber and a HUAWEI HG8245Q2 modem. It was great, increased stability and speed and range well only that..., I can no longer update my Windows, always gives error in Windows Update.

Code: 
ERROR
We couldn’t connect to the update service, We’ll try again later, or you can check now,
If it doesn’t work, make sure you’re connected to the internet


From 28/01/2019 until today 02/04/2019 14:00hs I can not update neither my Windows and nor the other computers and laptops I have at home. The error it presents is always the same.

My AntiVirus is a Nod32, I always use it for several years and never had problems.
Click to expand...
 

livix07

livix07

Honorable Member
Joined
Feb 19, 2018
Messages
585
#3
Can you access the internet using a web browser or other applications?

What is the output of ipconfig /all command?
 

Neemobeer

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,995
#4
There has been a known windows updates outage in parts of Europe and possibly other regions
 

B

BlackWidow

New Member
Joined
Feb 4, 2019
Messages
3
Thread Author #5
Minha Internet tem funcionado normalmente, muito estável e rápida.
Tenho problema somente no Windows Update.
 

B

BlackWidow

New Member
Joined
Feb 4, 2019
Messages
3
Thread Author #6
Pessoal, consegui resolver o problema usando:
😀

Para IPv4: 1.1.1.1 e 1.0.0.1
Para IPv6: 2606:4700:4700::1111 e 2606:4700:4700::1001

As atualizações estão sendo baixadas e instaladas normalmente.
Agradeço a todos que me ajudaram.

TRANSLATION
Guys, I solved the problem using:
001.png


For IPv4: 1.1.1.1 and 1.0.0.1
For IPv6: 2606: 4700: 4700: 1111 and 2606: 4700: 4700 :: 1001

Updates are being downloaded and installed normally.
Thanks to all who helped me.
 

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