agentic ai

When Visa and Microsoft joined forces in Lagos for the inaugural Microsoft AI Skills Week Hackathon, they launched more than a local coding competition—they ignited a strategic shift for Nigeria’s rapidly maturing fintech ecosystem. This convergence of global payment expertise, cutting-edge...

Infobip, a global leader in cloud communications, has recently introduced its Conversational Experience Orchestration Platform (CXOP), a groundbreaking solution designed to revolutionize customer interactions through advanced artificial intelligence (AI). This platform signifies a significant...

Infobip’s latest leap in enterprise communications, the Conversational Experience Orchestration Platform (CXOP), signals a decisive shift in how global brands can engage customers in an era dominated by generative AI. The official unveiling of CXOP places the power of agentic AI directly at the...

In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...

The rapidly evolving landscape of customer experience technology is witnessing a major disruptor with the launch of Infobip’s Conversational Experience Orchestration Platform, or CXOP. In an era where consumers demand seamless, immediate, and personalized service on every channel, the deployment...

Microsoft is poised to demonstrate the transformative potential of agentic artificial intelligence (AI) in the telecommunications sector at the upcoming DTW Ignite 2025 conference. This initiative underscores Microsoft's commitment to integrating advanced AI solutions into industry-specific...

London’s Olympia Hall crackled with energy as London Tech Week commenced, positioning the UK not just as a global technology hub, but as a crucible for artificial intelligence innovation at a pivotal moment in history. Amid the bustling halls and vibrant panels, one truth echoed from keynote to...

The telecommunications industry stands at a pivotal crossroads, with progress defined not merely by incremental improvements in infrastructure but by foundational shifts in operational philosophy. As new waves of innovation crest—analog to digital, 3G to 5G, copper to cloud—the convergence of TM...

As businesses sprint toward digital transformation, the power of artificial intelligence is rapidly shifting from abstract promise to real-world imperative. Few areas feel this shift more keenly than customer experience (CX), where the battleground has moved beyond static chatbots and rigid...

In an era where artificial intelligence (AI) is reshaping industries, Microsoft's collaboration with Singapore's Economic Development Board (EDB) through the S$150 million Enterprise Compute Initiative (ECI) marks a significant stride toward transforming traditional businesses into "Frontier...

In a business world defined by rapid digital transformation and permanently elevated customer expectations, the announcement of Infobip’s Conversational Experience Orchestration Platform (CXOP) signals an ambitious leap into the future of customer engagement. While artificial intelligence (AI)...

In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...

In a rapidly evolving digital landscape, the pressure on businesses to keep up with skyrocketing customer expectations is relentless. Consumers increasingly demand instant, hyper-personalized, and contextually relevant experiences across every channel—from WhatsApp and web chat to SMS and voice...

The cloud transformation journeys of small and medium-sized businesses (SMBs) have always hinged on the ability of managed service providers (MSPs) to keep up with, and harness, the most consequential technology trends. Today, with artificial intelligence (AI) reshaping the definition of...

The promise of automated DevOps through intelligent SRE agents on Azure is closer than ever to becoming a mainstream reality. The growing adoption of modern AI-driven tools, paired with the evolution of agentic workflows, is transforming how IT operations teams approach reliability, scalability...

MiHCM’s spotlight appearance at Microsoft Build 2025 in Kuala Lumpur marks a transformative moment in the intersection of HR technology and artificial intelligence. In May, the company announced its deep integration with Microsoft’s Azure AI Foundry Agent Service, placing it firmly at the center...

From the bustling floors of Microsoft Build to boardrooms and app studios worldwide, the spotlight is squarely on Microsoft Dataverse—a platform increasingly recognized as the connective tissue of modern enterprise agentic AI. Its latest enhancements, unveiled at Build, are not just iterative...

Artificial intelligence is no longer a distant future vision for Canadian enterprises; it has become an urgent, ubiquitous force reshaping the country’s economic landscape. For years, Canadian executives have watched pilot projects bloom with promise, only to see them stall at the threshold of...

The rapid evolution of artificial intelligence is propelling the software industry into a future that is increasingly autonomous, collaborative, and innovation-driven. At the heart of this transformation lies Microsoft Azure’s latest wave of AI innovations, unveiled to global fanfare at...

Agentic artificial intelligence (AI) is more than a buzzword—it is swiftly becoming a transformative force in today’s workplace, redefining productivity, enabling innovation, and reshaping organizational culture. As companies grapple with information overload and evolving pressure to innovate...