client support

Hi All, I've been working in a clients server we manage at my role and we are having issues importing users from their Office 365 tenant to their Server essentials Dashboard. Either when we try to import the account OR create an account on the essentials dashboard and then assign a License...

Hello, I have some experience setting up Windows Linux Dual boot, but unfortunately yesterday I ran into a problem. The grub menu does not have Windows 7 on it, and I don't know how to get it on there. I installed a new version of Linux onto an old laptop. The laptop does not have UEFI, it has...

hello to all im tring to resolve a friend issue with his HP Pavilion TouchSmart 14-b173cl Sleekbook where the screen touch stop working. since it has also different issues, i installed fresh new windows 10 64bit OS on the laptop. i download and installed newest driver for graphic driver and...

Hello, One of my clients has several servers which all but one have RDP access. The site in question has six servers, one of which RDP is not working. Below are the screenshots of the Firewall OFF, RDP port & RDP/RPC services For troubleshooting purposes the Firewall is OFF [RDP/RPC...

Hi All: One of my Clients is claiming that an older version of Adobe Reader (v9 or v10) was able to Edit pdf documents. I was wondering if this was true? Last month she experienced problems with her Reader when she tried to upgrade to v11; and we had to make a paid support call to Adobe...

While I do not suggest that this article is in any way the definitive authority regarding Internet Security Suite choices, it looks for the most part like their testing process that they employed is sound and relevant. And I do endorse two of their top ranked products, both Kaspersky and Eset as...

I live in Calgary but, help clients who may be in other cities, Provinces or Countries. Recently, I have worked remotely, using RA, w/ several clients who were newly installing Windows 8 (before the promo ends). In each case I have given them the Applications window and Desktop Toolbar...

For example, I keep VMs of legacy Windows for client support. IF, for whatever reasons, you are running VMs of Operating Systems remember they, too, require updating... (their) browsers, Adobe, Java, Microsoft Updates, security tool(s) for A-V & A-M, CCleaner, et al; AND the same TLC, too...

For example, I keep VMs of legacy Windows for client support. IF, for whatever reasons, you are running VMs of Operating Systems remember they, too, require updating... (their) browsers, Adobe, Java, Microsoft Updates, security tool(s) for A-V & A-M, CCleaner, et al; AND the same TLC, too...

Well, there that's done (smile). I recently revamped my tower motivated by wanting to use Hyper-V in Windows 8. That said, I have completed building 3 VMs for client support. XP, Vista and Windows 7 w/ IE10, all up to date (SPs and Updates) & equipped w/ MSE. I gave each 2Gb RAM; they seem...

I fix computers on the side and I have a client that brought me a laptop that they forgot the password to. I tried my boot-disks (ubcd, hirens, nt offline password reset) but the computer's cd-rom won't boot from any cd. option 1 - bootable cd not gonna work. the computer does not support...

Just took a run over to my Windows 7. Haven't visited it much over the last 9 or 10 months. But, I reckoned I should stop in, make sure it's all up to date, clean & healthy. Good time for it since we just had Patch Tuesday AND I wanted to move it from IE9 to IE10. My Windows 8 Pro is...

Can you see the gauges, read the info in or on them? I built the box. Was XP/Vista. Then Vista & 2 Win7s. Now 2 Win7s. Also, for the duration, now & going forward, any number of VMs, be they XP, Vista , 7 or whatever. VMs are for testing & client support. Cheers, Drew Link Removed...

Greetings all, I have been looking for a few hours now and have not found anything relating to the issue im experiancing. I work for an enginering software company and we are finding some issues relating to saving files in windows 7. Some of our clients are finding that when they save...

I support people who use Vista, XP, Linux and Windows 7. My main work computer is Windows 7. My staff works on another Windows 7 computer. I want to build a third computer that will house Windows Small Business Server. I would like one of those machines to also run Vista, XP, and Linux as...

Hey everyone, so heres my situation. I am trying to format and reinstall windows on a clients computer, which normally is no big issue. This case is special though. Client has Windows 7 Installed, but the sticker on the case is for Windows Vista, ok no biggy. I call him up and ask him to...

I am a consultant and I connect to one of my clients using VPN. It works great on all my XP computers. I can't get it to work on my new, HP 64-bit computer using Windows 7. I know the IP address, user name, password, and I copied the setting from the XP computer to the best of my ability. Please...