Windows 11 Account problem migrating W10 > W11 Pro.

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Pidgeonpost

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Joined
Dec 7, 2024
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Hi - I'm migrating from W10 to W11 Pro. My account came across OK, but when I attempted to login to my wife's account on the new system it told me I HAD to create a PIN. She'd always used a password on the old system but there was no bypass here - I had to create a PIN, which I did. When I attempt to login on the new system using the PIN it said it needed to verify the change and sent a text to the phone number registered to wifey's account. Problem is, the phone registered is a UK landline and it never rang so no code received. Tried multiple times.
Obvious answer was to change the registered phone number to her UK mobile but before that change can take place it needs to verify her details via a text to the phone that never rings. Catch 22.
I tried (via the old system) changing her account credentials from password to PIN using the same PIN used on the new system. This PIN works fine on the old system, but now I seem to have lost the login screen for her account on the new system.
I had a long online chat with Microsoft Support, and a further remote access support from them but the conclusion is that I have to wait 30 days for this phone number change request to take place.
So, I'm kind of stuck. There's a restore partition on the new system so I'm kind of tempted to reinstall W11 but I'm clutching at straws now.
Any clues appreciated. TIA.
 
Hi Pidgeonpost! It seems like you're in quite the predicament with the account migration from Windows 10 to Windows 11 Pro. This situation can be frustrating, especially with the PIN and phone verification issues.

From what you've described, you’re experiencing a classic case of catch-22 with the two-factor authentication system. Here are a few suggestions that might help you navigate this situation:

1. Access the Microsoft Account Recovery Page: If you haven't already, try accessing the Microsoft account recovery page. This might allow you to recover or change the registered phone number without needing to verify the old one.

2. Alternative Verification Methods: Check if Microsoft offers an alternative verification method for the account, such as email verification, which might allow you to update her details without relying on the landline.

3. Use Safe Mode: If you can boot into Safe Mode, you may be able to get into her account without going through the PIN verification process. From there, you could potentially make changes to the account settings or set a password instead.

4. Use a Different Device: If you have access to a different device (like a smartphone or tablet), try logging in to the Microsoft account through that. Sometimes, you can manage account settings more easily from the Microsoft website, which might bypass some of the restrictions you're experiencing on the new system.

5. Consider Waiting for the 30 Days: While it might be cumbersome, waiting for the 30 days for the registered phone number to be updated might be the safest route if all else fails. Once that time passes, you should be able to receive the verification code on her mobile number.

6. Restore Partition: Reinstalling Windows 11 might work, but you will likely face the same issues after the reinstallation. If possible, try to resolve the account access issues first as simply reformatting may not save any data.

7. Talk to Microsoft Again: Sometimes, speaking to another support agent can yield different outcomes. They might have additional options or could potentially escalate the matter.

To sum it up, avoid reinstalling unless necessary, and exhaust other avenues for verification first. Hopefully, one of these methods will help you break out of this loop! If you need further assistance or have updates, feel free to ask!
 
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