Activation problem

#1
I had purchased Windows 8 and upgraded my PC with the latest OS. However, my motherboard burnt due to some issue and I had to replace my motherboard and processor. When I installed my copy of Windows 8 in my new motherboard, it says that my Product Key cannot be activated because it is installed in another PC.

I called Activation by Phone but after entering the numbers it says "Technical Error. Please try again later"

The error code is 0xC004C008. I cannot deregister the product key from my previous installation because that motherboard is burnt.

How should I activate my legal copy of Windows? I tried the customer support and not had much help. They keep redirecting me to the Activation by Phone and there I get the "Technical Error. Please try again later" issue.
 


davehc

Essential Member
Premium Supporter
#2
Wasn't the previously installed OS still present on the HD?
 


#3
It was an entirely different architecture. I was getting a boot error and I had to reinstall all over again.

Anyway, I got this solved. I am from India and the India customer support never worked with the "Technical Error. Please try again later" always. I had to make an international call to US Customer Support to get it resolved.

Wondering why the automated phone support is different in different countries for the same thing.
 


#4
You didn't answer the question about a previous OS and you didn't state what the fix was/is. It would be nice if you posted this information as it might be helpful to others who might have the same problem or something very similar to yours.
 


Sonny

Excellent Member
#5
I don't know why Technical support wouldn't help you. I had the same problem when I put in a new motherboard and also got the message That my windows 8 was used on another computer. I did call technical support and told them what my problem was. They directed my call to another party in activation and they did activate it for me. I would call them back and ask to speak to someone in the activation department and not let them direct you back to the automated way of doing it.

I did have my OS on my hard drive but apparently when you change out motherboards it isn't recognized.
Sorry didn't see where you got it fixed.
 


Last edited by a moderator:

Mitchell_A

Essential Member
#6
I don't know why Technical support wouldn't help you. I had the same problem when I put in a new motherboard and also got the message That my windows 8 was used on another computer. I did call technical support and told them what my problem was. They directed my call to another party in activation and they did activate it for me. I would call them back and ask to speak to someone in the activation department and not let them direct you back to the automated way of doing it.

I did have my OS on my hard drive but apparently when you change out motherboards it isn't recognized.
Sorry didn't see where you got it fixed.
I think he used the automatic activation. He resolved the issue by calling the American number rather than the one for his country (India).
 


#7
I don't know why Technical support wouldn't help you. I had the same problem when I put in a new motherboard and also got the message That my windows 8 was used on another computer. I did call technical support and told them what my problem was. They directed my call to another party in activation and they did activate it for me. I would call them back and ask to speak to someone in the activation department and not let them direct you back to the automated way of doing it.

I did have my OS on my hard drive but apparently when you change out motherboards it isn't recognized.
Sorry didn't see where you got it fixed.
I did it using automated support. I never heard the option to talk to a technical support. Maybe because it was a weekend. Or probably I missed it.

Anyway, the India automated support always had the technical error whenever I tried. While the US automated support resolved it properly. That was why I was wondering why the automated support is different in different countries.
 


Mitchell_A

Essential Member
#8
My only thought is that the product key may have been from a US batch, or wasn't in the Indian database. Idk.
 


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