Activation Problems Windows 7 pro OEM

Discussion in 'Windows 7 Help and Support' started by rbrt43, Jun 15, 2015.

  1. rbrt43

    rbrt43 New Member

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    I am in dire need of some help. I have tried the Microsoft Answer Desk, both in chat and on the phone, and have had no luck. I recently purchased all the hardware to build myself a custom build computer, along with a Windows 7 Pro OEM disk. I am not new to building computers (although it has been a while) and I am not new to installing operating systems, including OEM operating systems, but I have a problem.

    Every time I attempt to activate Windows, regardless of whether it is online or by phone, I get an error message that says "Access is denied".
    On 3 separate occasions I have performed clean installs, even deleting the existing partitions before starting. Once the operating system is installed I have either installed the network driver and then successfully completed the activation, only to have the machine show as not activated once updates begin installing.
    Has anyone ran across this before?

    Thanks
     
  2. Josephur

    Josephur Windows Forum Admin
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  3. rbrt43

    rbrt43 New Member

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    I will run those tomorrow and post the log here.
     
  4. rbrt43

    rbrt43 New Member

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    Sorry it took so long to get back.

    Here is the log:
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MBCRX-7B4GD-8TGVB
    Windows Product Key Hash: XGR8BVup/uUEAMZzmnHwsPoiOo4=
    Windows Product ID: 00371-OEM-9046574-54674
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {A5D490E8-9973-4733-B5B3-D0CD6F362FDE}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150525-0603
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A5D490E8-9973-4733-B5B3-D0CD6F362FDE}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8TGVB</PKey><PID>00371-OEM-9046574-54674</PID><PIDType>3</PIDType><SID>S-1-5-21-3768504403-654767588-803836929</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="7"/><Date>20130715000000.000000+000</Date></BIOS><HWID>5C733C07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: OgAAAAIAAwABAAEAAQACAAAABAABAAEAln0yCvyMUowQM7hC3BVuv+JawpeKm1DUsIMosCAwZuludQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA A M I
    FPDT ALASKA A M I
    BGRT ALASKA A M I
    SSDT AMD POWERNOW
     
  5. rbrt43

    rbrt43 New Member

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    I am not sure that the entire log posted, though.
     
  6. Josephur

    Josephur Windows Forum Admin
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    If it did not all post then attach it as a file rather than pasting it. Are you running this as an Administrator? Also is your computer part of a domain by chance?
     
  7. rbrt43

    rbrt43 New Member

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    After running MGADiag again, and pasting it to a text document, I believe that everything is here. I am the administrator and it is not on a domain. It is a simple peer to peer network, and this computer doesn't talk to anything except a printer and the router, once I reinstall the printer software.
     
  8. rbrt43

    rbrt43 New Member

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    Initially, I thought there might be a problem with the Windows 7 disk itself. I had another Windows 7 Pro OEM disk so I used it to install the operating system, but I used the new key. When I initially activated it, it took, but then as soon as the first Microsoft updates installed, it kicked the activation out.
     
  9. Josephur

    Josephur Windows Forum Admin
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    Well let's start with something basic...

    1) Run a command prompt as Administrator
    2) Type: net stop sppsvc (don't worry if you get an error that it's not running)
    3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    4) Type: rename tokens.dat tokens.bar
    5) Type: cd %windir%\system32
    6) Type: net start sppsvc
    Reboot and try activation again
     
  10. Josephur

    Josephur Windows Forum Admin
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    Oh, also verify that the Software Protection service is set to automatic startup.
     
  11. rbrt43

    rbrt43 New Member

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    It is set to automatic startup (delayed)
     
  12. rbrt43

    rbrt43 New Member

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    sorry, didn't see the first post. Give me a few
     
  13. rbrt43

    rbrt43 New Member

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    Okay, I just tried to activate again and I received the same error message.
     
  14. Josephur

    Josephur Windows Forum Admin
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    Are there any items showing up in the Windows Event viewer related to when you activate?
     
  15. rbrt43

    rbrt43 New Member

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    I am looking in the Windows Event viewer, but I am not sure what I am looking for in it. There are numerous events, some of which are errors, but I haven't found anything that mentions activation, so far.
     
  16. rbrt43

    rbrt43 New Member

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    I am wondering if doing another Clean install, after clearing the CMOS on the motherboard would do any good.
     
  17. rbrt43

    rbrt43 New Member

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    I did find this.
    License Activation Scheduler (sppuinotify.dll) was not able to automatically activate. Error code:

    0x80070005
     
  18. rbrt43

    rbrt43 New Member

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    Okay, a resolution has been found to this issue with the great help of Josephur. The problem was caused by software from Gigabyte to unlock the two 3TB hard drives that I had installed on the system for storage. Basically, if you have a Gigabyte motherboard and want to use a 3TB hard drive, DO NOT install Gigabytes 3TB drive unlocker. It will deactivate your windows installation. I was able to create GTP drives with Josephur's help and did not need to use any 3rd party software.

    Thanks Joseph.
     
    Josephur likes this.

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