Windows 7 Assistance Needed: Analyzing Minidump Files for Unexpected Shutdown Issues

[Flicktron]

Hi, I had read in another thread to save what was in the minidump folder to a zip for somebody to analyse and see what the reason was for the unexpected shutdown. I hope that I did it right and somebody is able to help. Thanks in advance

 

[Saltgrass]

Both of your dump files seem to indicate the same problem.

A fatal error occured while preparing the hibernate file.

Maybe if you could open an administrative command prompt and type powercfg -energy, the utility might find a problem.

When it is done, copy the resulting .html report to the desktop to open. Look for errors at the beginning and see if anything concerns hibernation, or writing to disk/memory prior to.

 

[Flicktron]

This is what is says and I do not understand what any of it means:

Power Efficiency Diagnostics Report

2012-06-10T16:49:47Z

60 seconds

10/25/2011

K53E.217

7601

PlatformRoleMobile

false

106

1032

{18e180f3-69ed-4918-bddb-e9cb8d46ba8d}

[TD="class: detail-name"]Computer Name[/TD]

[TD="class: detail-name"]Scan Time[/TD]

[TD="class: detail-name"]Scan Duration[/TD]

[TD="class: detail-name"]System Manufacturer[/TD]

[TD="class: detail-name"]System Product Name[/TD]

[TD="class: detail-name"]BIOS Date[/TD]

[TD="class: detail-name"]BIOS Version[/TD]

[TD="class: detail-name"]OS Build[/TD]

[TD="class: detail-name"]Platform Role[/TD]

[TD="class: detail-name"]Plugged In[/TD]

[TD="class: detail-name"]Process Count[/TD]

[TD="class: detail-name"]Thread Count[/TD]

[TD="class: detail-name"]Report GUID[/TD]

Analysis Results

Errors

System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.

Requesting Driver Instance	HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431B43&REV_1001\4&391702b0&0&0001
Requesting Driver Device	Realtek High Definition Audio

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name	USB Composite Device
Host Controller ID	PCI\VEN_8086&DEV_1C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_046D&PID_C52F
Port Path	1,2

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name	USB Root Hub
Host Controller ID	PCI\VEN_8086&DEV_1C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_8086&PID_1C26
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name	Generic USB Hub
Host Controller ID	PCI\VEN_8086&DEV_1C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_8087&PID_0024
Port Path	1

CPU Utilizationrocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

Average Utilization (%)

14.79

Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.



Warnings

Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units)	10000
Maximum Timer Period (100ns units)	156001

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period	50000
Requesting Process ID	4680
Requesting Process Path	\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period	10000
Requesting Process ID	5436
Requesting Process Path	\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Chrome\Application\chrome.exe

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period	10000
Requesting Process ID	3944
Requesting Process Path	\Device\HarddiskVolume2\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period	100000
Requesting Process ID	1012
Requesting Process Path	\Device\HarddiskVolume2\Windows\System32\svchost.exe

Power Policyisplay timeout is long (On Battery)
The display is configured to turn off after longer than 15 minutes.

Timeout (seconds)

600

Power Policyim timeout is long (On Battery)
The display is configured to automatically dim after longer than 5 minutes.

Timeout (seconds)

600

Power Policyisplay timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.

Timeout (seconds)

1200

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	audiodg.exe
PID	476
Average Utilization (%)	9.27
Module	Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\RtkAPO64.dll	4.48
\Device\HarddiskVolume2\Windows\System32\AudioEng.dll	3.99
\Device\HarddiskVolume2\Windows\System32\msvcrt.dll	0.35

CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	System
PID	4
Average Utilization (%)	2.00
Module	Average Module Utilization (%)
\SystemRoot\system32\drivers\RTKVHD64.sys	1.70
\SystemRoot\system32\ntoskrnl.exe	0.14
\SystemRoot\system32\DRIVERS\athrx.sys	0.07

CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	chrome.exe
PID	5288
Average Utilization (%)	1.34
Module	Average Module Utilization (%)
\SystemRoot\System32\win32k.sys	0.34
\SystemRoot\system32\ntoskrnl.exe	0.28
\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Chrome\Application\19.0.1084.52\gcswf32.dll	0.24

CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	chrome.exe
PID	4676
Average Utilization (%)	0.25
Module	Average Module Utilization (%)
\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Chrome\Application\19.0.1084.52\chrome.dll	0.20
	0.01
\SystemRoot\system32\ntoskrnl.exe	0.01

CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	dwm.exe
PID	1376
Average Utilization (%)	0.21
Module	Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\dwmcore.dll	0.08
\SystemRoot\system32\ntoskrnl.exe	0.04
\SystemRoot\System32\drivers\dxgkrnl.sys	0.01

CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name	chrome.exe
PID	5436
Average Utilization (%)	0.21
Module	Average Module Utilization (%)
\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Chrome\Application\19.0.1084.52\chrome.dll	0.10
\SystemRoot\system32\ntoskrnl.exe	0.04
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll	0.00

Information

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period	50000
Requesting Process ID	4680
Requesting Process Path	\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
Calling Module Stack	\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
	\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period	10000
Requesting Process ID	5436
Requesting Process Path	\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Chrome\Application\chrome.exe
Calling Module Stack	\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
	\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
	\Device\HarddiskVolume2\Users\Keim-Singh\AppData\Local\Google\Chrome\Application\19.0.1084.52\chrome.dll

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period	10000
Requesting Process ID	3944
Requesting Process Path	\Device\HarddiskVolume2\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE
Calling Module Stack	\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
	\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period	10000
Requesting Process ID	1012
Requesting Process Path	\Device\HarddiskVolume2\Windows\System32\svchost.exe
Calling Module Stack	\Device\HarddiskVolume2\Windows\System32\ntdll.dll
	\Device\HarddiskVolume2\Windows\System32\mmcss.dll
	\Device\HarddiskVolume2\Windows\System32\ntdll.dll
	\Device\HarddiskVolume2\Windows\System32\mmcss.dll
	\Device\HarddiskVolume2\Windows\System32\svchost.exe
	\Device\HarddiskVolume2\Windows\System32\sechost.dll
	\Device\HarddiskVolume2\Windows\System32\kernel32.dll
	\Device\HarddiskVolume2\Windows\System32\ntdll.dll

Power Policy:Active Power Plan
The current power plan in use

Plan Name	Custom
Plan GUID	{df011ed9-9131-49b9-8090-46963cfb65ce}

Power Policyower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.

Personality

Power Saver

Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode

Optimize for Power Savings

Power Policyower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.

Personality

Power Saver

Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode

Balance Video Quality and Power Savings

Battery:Battery Information

Battery ID	ASUSTekK53--54
Manufacturer	ASUSTek
Serial Number
Chemistry	LIon
Long Term	1
Design Capacity	59400
Last Full Charge	54043

Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported	false
S2 Sleep Supported	false
S3 Sleep Supported	true
S4 Sleep Supported	true

Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.



Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	0
Idle (C) State Count	3
Performance (P) State Count	10
Throttle (T) State Count	8

Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	1
Idle (C) State Count	3
Performance (P) State Count	10
Throttle (T) State Count	8

Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	2
Idle (C) State Count	3
Performance (P) State Count	10
Throttle (T) State Count	8

Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	3
Idle (C) State Count	3
Performance (P) State Count	10
Throttle (T) State Count	8

 

[Saltgrass]

It looks like you have some open programs running, which can confuse the report. But it states the HD Audio is not allowing the system to sleep. If you are streaming or maybe playing audio, it would make sense.

Do the Bluescreens occur when the system is about to go into hibernation, or sleep? you might try turning off the Hibernation ability for testing. I do not know what would cause the hibernate files to overlap, but possibly it is related to memory management.

Someone else should be along shortly that might have a better idea of what is going on.