Bad System Config Info on start up

Discussion in 'Windows 8 Help and Support' started by Kathy W, Jan 30, 2014.

  1. Kathy W

    Kathy W New Member

    Jan 30, 2014
    Likes Received:
    I am running Windows 8 on a Dell XBS 8500.
    There have been no recent changes to the PC.

    When trying to boot up the PC, I am receiving the message "Your PC ran into a problem and needs to restart". I very quickly see a message regarding the bad_system_config_info.

    If I run the refresh, I receive the message "there was a problem refreshing your PC. No changes were made.

    I was able to get to a command prompt and chkdsk returned no errors.

    I was also able to view the c:\windows\system32\logfiles\srt\srttrail.txt file and so no issues in there.

    I cannot start windows and was unable to run in safe mode. I just keep coming back to the options to refresh, restore, advanced options, etc.

    To make matters worse, I never made a backup disk or restore disk.

    Any advise at this point would be greatly appreciated.
  2. Josephur

    Josephur Windows Forum Admin
    Staff Member Premium Supporter

    Aug 3, 2010
    Likes Received:
    This usually points to a corrupted system registry. Do you have a Live CD such as Knoppix you can boot from and look to see if there's a registry backup?
    If you cannot create a bootable CD, can you access a command prompt from the advanced options?

    Usually registry backups are located at C:\windows\system32\config\RegBack

    You can attempt to copy these files into your system32\config folder, and overwrite the old corrupt ones (MAKE A BACKUP OF THEM FIRST).

    This may get you able to boot.

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