BlueScreen : needs analysis of dmp file

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by DeepakAkundi, Dec 8, 2013.

  1. DeepakAkundi

    DeepakAkundi New Member

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    Hi Experts

    Getting blue screen and unable to read the .dmp file.
    Kindly analyze attached dmp file and advise.

    thanks and regards
    deepak
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                            *
    *                        Bugcheck Analysis                                    *
    *                                                                            *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 101, {31, 0, 8e900120, 2}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    
    Unfortunately I couldn't get all your details from the dmp file. Please read the thread found here and post results with a few dmp files (it's best if we have more than one):
    http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/

    Looking at the dmp file you sent you might need to update your bios if an update is available.

    Your also missing Service pack 1
    http://www.microsoft.com/en-gb/download/details.aspx?id=5842
    In case of issues:
    http://www.microsoft.com/en-us/download/details.aspx?id=3132

    All your drivers are in need of updating but if you can post the information requested I can then advise further.
     

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