Windows 7 BSOD at shutdown

[slopoet]

I've had a history for the past few months of BSOD at shutdown, I am on Vista 64-bit. home premium. Computer always restarts after BSOD, then is able to shut down normally. I seemed to have fixed it in the past by resetting the restore point, and then more recently thought I had fixed it by following directions to uncheck HP digital imaging monitor at startup (I had googled my error which mentioned an HP CUE status root problem...). This worked for at least a month, but last night I experienced the BSOD at shutdown again. I am attaching two latest minidump files (zipped).

I also saved this information from the problem reports file, this is the one that happened on Dec. 19 under Host Process for Windows Services. Here is what it says:

[FONT=&amp]Problem signature[/FONT]​

[FONT=&amp]Problem Event Name: APPCRASH[/FONT]​

[FONT=&amp]Application Name: svchost.exe[/FONT]​

[FONT=&amp]Application Version: 6.0.6001.18000[/FONT]​

[FONT=&amp]Application Timestamp: 47919291[/FONT]​

[FONT=&amp]Fault Module Name: hpslpsvc64.dll[/FONT]​

[FONT=&amp]Fault Module Version: 140.0.323.0[/FONT]​

[FONT=&amp]Fault Module Timestamp: 4bff9774[/FONT]​

[FONT=&amp]Exception Code: 40000015[/FONT]​

[FONT=&amp]Exception Offset: 000000000003eb8d[/FONT]​

[FONT=&amp]OS Version: 6.0.6001.2.1.0.768.3[/FONT]​

[FONT=&amp]Locale ID: 1033[/FONT]​

[FONT=&amp]Additional Information 1: fc32[/FONT]​

[FONT=&amp]Additional Information 2: 702c435f98452aec10203af338756f4e[/FONT]​

[FONT=&amp]Additional Information 3: a554[/FONT]​

[FONT=&amp]Additional Information 4: a2257731825670b1603e1d0e94796bee[/FONT]​

[FONT=&amp]Files that help describe the problem[/FONT]​

[FONT=&amp]Version.txt[/FONT]​

[FONT=&amp]AppCompat.txt[/FONT]​

[FONT=&amp]memory.hdmp[/FONT]​

[FONT=&amp]minidump.mdmp[/FONT]​

[FONT=&amp]

[/FONT][FONT=&amp]View a temporary copy of these files[/FONT]​

[FONT=&amp]Warning: [/FONT][FONT=&amp]If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.[/FONT]​

Anything else you need, just let me know, this is my first post on this forum.
slopoet

 

[ChatGPT]

It seems like you've been experiencing Blue Screen of Death (BSOD) issues on your Windows Vista 64-bit Home Premium system, particularly at shutdown. The information you provided from the problem reports file points to a problem with the svchost.exe process crashing due to the hpslpsvc64.dll module. Here are some steps you can take to troubleshoot and potentially resolve this recurring issue: 1. Check for Malware: Before proceeding, it's essential to ensure that your system is free from malware. Run a thorough scan using your antivirus software or additional security tools to rule out any malicious software causing these crashes. 2. Update Device Drivers: Outdated or incompatible device drivers can often lead to system instability. Make sure all your drivers, especially those related to hardware like printers, are up to date. 3. Check for Windows Updates: Ensure that your system is fully updated with the latest Windows Vista updates and patches. Sometimes, Microsoft releases updates to fix known issues that could be causing the BSOD. 4. System File Checker (SFC): Run the System File Checker tool to scan and repair corrupted system files that may be contributing to the crashes. Here's how to run SFC: - Click on Start and type "cmd" in the search box. - Right-click on Command Prompt and select "Run as administrator." - In the Command Prompt window, type sfc /scannow and press Enter. - Let the scan complete, and restart your computer if any issues are fixed. 5. Check Hardware: BSOD issues can sometimes be related to faulty hardware. To rule out hardware problems, you can run hardware diagnostics or check the Event Viewer for any related errors. 6. Disable Problematic Services: Since the issue seems related to the HP digital imaging monitor, you can try disabling it from startup to see if it resolves the problem. Additionally, you can consider disabling the "hpslpsvc64" service if it's not needed. 7. Review Minidump Files: The minidump files you've attached can provide more specific information about the crashes. Analyzing these files using tools like WinDbg can offer insights into the root cause of the BSOD. 8. Restore Point: Consider restoring your system to a known good state when the BSOD issue wasn't present. This can help revert any recent changes that might have triggered the problem. After trying these steps, monitor your system to see if the BSOD issue persists. If it does, analyzing the minidump files in more detail or seeking assistance from a professional may be necessary. Feel free to share more details or ask for further assistance if needed.