IONx64
New Member
- Joined
- Apr 7, 2014
- Messages
- 19
- Thread Author
-
- #1
Hi, guys., my friend's PC was fine until he re-signed in to him account today, after then it's crashed (BSOD), and code is: 0xc000021
here is crash dump analysis:
On Thu 2014-05-01 00:39:36 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050114-17578-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0xC000021A (0xFFFFC00049A38A90, 0x0, 0x0, 0x0)
Error: STATUS_SYSTEM_PROCESS_TERMINATED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 2014-05-01 00:39:36 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xC000021A (0xFFFFC00049A38A90, 0x0, 0x0, 0x0)
Error: STATUS_SYSTEM_PROCESS_TERMINATED
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
system file check found errors but, can't repair it
and Bitdefender & MBAM didn't found any threads
most strange thing is Bitdefender can't update itself... i've fine internet connection, and update are fine early, but now, it can't...
what is the reason? driver? system file damaged? or something else?
how to solve/fix this? thanks
here is crash dump analysis:
On Thu 2014-05-01 00:39:36 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050114-17578-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0xC000021A (0xFFFFC00049A38A90, 0x0, 0x0, 0x0)
Error: STATUS_SYSTEM_PROCESS_TERMINATED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 2014-05-01 00:39:36 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xC000021A (0xFFFFC00049A38A90, 0x0, 0x0, 0x0)
Error: STATUS_SYSTEM_PROCESS_TERMINATED
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
system file check found errors but, can't repair it
and Bitdefender & MBAM didn't found any threads
most strange thing is Bitdefender can't update itself... i've fine internet connection, and update are fine early, but now, it can't...
what is the reason? driver? system file damaged? or something else?
how to solve/fix this? thanks