BSOD Crash Code: 0xc000021

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by IONx64, May 1, 2014.

  1. IONx64

    IONx64 New Member

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    Hi, guys., my friend's PC was fine until he re-signed in to him account today, after then it's crashed (BSOD), and code is: 0xc000021

    here is crash dump analysis:
    On Thu 2014-05-01 00:39:36 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\050114-17578-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
    Bugcheck code: 0xC000021A (0xFFFFC00049A38A90, 0x0, 0x0, 0x0)
    Error: STATUS_SYSTEM_PROCESS_TERMINATED
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
    There is a possibility this problem was caused by a virus or other malware.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    On Thu 2014-05-01 00:39:36 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0xC000021A (0xFFFFC00049A38A90, 0x0, 0x0, 0x0)
    Error: STATUS_SYSTEM_PROCESS_TERMINATED
    Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
    There is a possibility this problem was caused by a virus or other malware.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    system file check found errors but, can't repair it

    and Bitdefender & MBAM didn't found any threads

    most strange thing is Bitdefender can't update itself... i've fine internet connection, and update are fine early, but now, it can't...

    what is the reason? driver? system file damaged? or something else?

    how to solve/fix this? thanks
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    IONx64 likes this.
  3. IONx64

    IONx64 New Member

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    Thanks friend for support but he called me that he re-installed windows and problem is solved.

    thanks
     

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