Hi defectx11 and Welcome to The Forum.
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory.
Your latest dump file lists
win32k.sys as the probable cause. This is a Windows System file and for it to be the cause of your crash is highly unlikely.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.
As a Priority:
Make sure your system is fully updated
including SP1.
Use the
Link Removed and/or the
Link Removed(in Internet Explorer gives me the best results) to check for updates for your system.
What Anti-Virus software are you using??
Drivers that pre-date Windows 7. Update:
ISODrv64.sys Fri Apr 13 10:42:40 2007 ISO CD-ROM Device Driver - ISODrive. Update
Ultra ISO.
L1E62x64.sys Thu Jun 11 07:45:22 2009
Link Removed - Invalid URL
Drivers with Updates:
RTKVHD64.sys Tue Jul 28 14:00:05 2009
Link Removed
Bugcheck Analysis:
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff960001764ff, fffff880044f2be0, 0}
Probably caused by : win32k.sys ( win32k!RawInputRequestedForMouse+1b )
Followup: MachineOwner
---------
Drivers:
Code:
fffff880`00f49000 fffff880`00fa0000 ACPI ACPI.sys Tue Jul 14 00:19:34 2009 (4A5BC106)
fffff880`03e9e000 fffff880`03f28000 afd afd.sys Tue Jul 14 00:21:40 2009 (4A5BC184)
fffff880`03ba5000 fffff880`03bbb000 AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`011bf000 fffff880`011ca000 amdxata amdxata.sys Tue May 19 18:56:59 2009 (4A12F2EB)
fffff880`01181000 fffff880`0118a000 atapi atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`0118a000 fffff880`011b4000 ataport ataport.SYS Tue Jul 14 00:19:52 2009 (4A5BC118)
fffff880`02d7d000 fffff880`02d84000 Beep Beep.SYS Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`03ae0000 fffff880`03af1000 blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`02737000 fffff880`02755000 bowser bowser.sys Tue Jul 14 00:23:50 2009 (4A5BC206)
fffff960`00740000 fffff960`00767000 cdd cdd.dll Tue Jul 14 02:25:40 2009 (4A5BDE94)
fffff880`02d4a000 fffff880`02d74000 cdrom cdrom.sys Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`00d25000 fffff880`00de5000 CI CI.dll Tue Jul 14 02:32:13 2009 (4A5BE01D)
fffff880`013a7000 fffff880`013d7000 CLASSPNP CLASSPNP.SYS Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00cc7000 fffff880`00d25000 CLFS CLFS.SYS Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`0149e000 fffff880`01511000 cng cng.sys Tue Jul 14 00:49:40 2009 (4A5BC814)
fffff880`03b95000 fffff880`03ba5000 CompositeBus CompositeBus.sys Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`0560c000 fffff880`0561a000 crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`03a3f000 fffff880`03ac2000 csc csc.sys Tue Jul 14 00:24:26 2009 (4A5BC22A)
fffff880`03ac2000 fffff880`03ae0000 dfsc dfsc.sys Tue Jul 14 00:23:44 2009 (4A5BC200)
fffff880`03e84000 fffff880`03e93000 discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`01400000 fffff880`01416000 disk disk.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`07600000 fffff880`07622000 drmk drmk.sys Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`0764a000 fffff880`0765d000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`02c0d000 fffff880`02d2a000 dump_iaStor dump_iaStor.sys Thu Feb 12 01:24:30 2009 (49937A4E)
fffff880`05600000 fffff880`0560c000 Dxapi Dxapi.sys Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`05262000 fffff880`05356000 dxgkrnl dxgkrnl.sys Tue Jul 14 00:38:56 2009 (4A5BC590)
fffff880`05356000 fffff880`0539c000 dxgmms1 dxgmms1.sys Tue Jul 14 00:38:32 2009 (4A5BC578)
fffff880`0104c000 fffff880`01060000 fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`01000000 fffff880`0104c000 fltmgr fltmgr.sys Tue Jul 14 00:19:59 2009 (4A5BC11F)
fffff880`01522000 fffff880`0152c000 Fs_Rec Fs_Rec.sys unavailable (00000000)
fffff880`015c2000 fffff880`015fc000 fvevol fvevol.sys Tue Jul 14 00:22:15 2009 (4A5BC1A7)
fffff880`0152c000 fffff880`01576000 fwpkclnt fwpkclnt.sys Tue Jul 14 00:21:08 2009 (4A5BC164)
fffff800`02a08000 fffff800`02a51000 hal hal.dll Tue Jul 14 02:27:36 2009 (4A5BDF08)
fffff880`04811000 fffff880`04835000 HDAudBus HDAudBus.sys Tue Jul 14 01:06:13 2009 (4A5BCBF5)
fffff880`07679000 fffff880`07692000 HIDCLASS HIDCLASS.SYS Tue Jul 14 01:06:21 2009 (4A5BCBFD)
fffff880`07692000 fffff880`0769a080 HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`0766b000 fffff880`07679000 hidusb hidusb.sys Tue Jul 14 01:06:22 2009 (4A5BCBFE)
fffff880`0266f000 fffff880`02737000 HTTP HTTP.sys Tue Jul 14 00:22:16 2009 (4A5BC1A8)
fffff880`016b5000 fffff880`016be000 hwpolicy hwpolicy.sys Tue Jul 14 00:19:22 2009 (4A5BC0FA)
fffff880`03b68000 fffff880`03b86000 i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`01064000 fffff880`01181000 iaStor iaStor.sys Thu Feb 12 01:24:30 2009 (49937A4E)
fffff880`0483e000 fffff880`05261040 igdkmd64 igdkmd64.sys Thu Oct 13 20:05:43 2011 (4E973687)
fffff880`07622000 fffff880`0764a000 IntcHdmi IntcHdmi.sys Mon Mar 15 15:45:27 2010 (4B9E5617)
fffff880`03b17000 fffff880`03b2d000 intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`03e68000 fffff880`03e84000 ISODrv64 ISODrv64.sys Fri Apr 13 10:42:40 2007 (461F5090)
fffff880`03b86000 fffff880`03b95000 kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff800`00bb1000 fffff800`00bbb000 kdcom kdcom.dll Tue Jul 14 02:31:07 2009 (4A5BDFDB)
fffff880`076eb000 fffff880`0772e000 ks ks.sys Tue Jul 14 01:00:31 2009 (4A5BCA9F)
fffff880`01484000 fffff880`0149e000 ksecdd ksecdd.sys Tue Jul 14 00:20:54 2009 (4A5BC156)
fffff880`01660000 fffff880`0168b000 ksecpkg ksecpkg.sys Tue Jul 14 00:50:34 2009 (4A5BC84A)
fffff880`057f9000 fffff880`057fe200 ksthunk ksthunk.sys Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`03b2d000 fffff880`03b3f000 L1E62x64 L1E62x64.sys Thu Jun 11 07:45:22 2009 (4A30A802)
fffff880`076cd000 fffff880`076e2000 lltdio lltdio.sys Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`076aa000 fffff880`076cd000 luafv luafv.sys Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`00c6f000 fffff880`00cb3000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 02:29:10 2009 (4A5BDF66)
fffff880`0765d000 fffff880`0766b000 monitor monitor.sys Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`03beb000 fffff880`03bfa000 mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`0769d000 fffff880`076aa000 mouhid mouhid.sys Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`00c00000 fffff880`00c1a000 mountmgr mountmgr.sys Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`02755000 fffff880`0276d000 mpsdrv mpsdrv.sys Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`0276d000 fffff880`02799000 mrxsmb mrxsmb.sys Tue Jul 14 00:23:59 2009 (4A5BC20F)
fffff880`02799000 fffff880`027e6000 mrxsmb10 mrxsmb10.sys Tue Jul 14 00:24:08 2009 (4A5BC218)
fffff880`02600000 fffff880`02623000 mrxsmb20 mrxsmb20.sys Tue Jul 14 00:24:05 2009 (4A5BC215)
fffff880`011b4000 fffff880`011bf000 msahci msahci.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`02de2000 fffff880`02ded000 Msfs Msfs.SYS unavailable (00000000)
fffff880`00fa9000 fffff880`00fb3000 msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`01426000 fffff880`01484000 msrpc msrpc.sys unavailable (00000000)
fffff880`03e5d000 fffff880`03e68000 mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`016a3000 fffff880`016b5000 mup mup.sys Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`016cd000 fffff880`017bf000 ndis ndis.sys Tue Jul 14 00:21:40 2009 (4A5BC184)
fffff880`03bdf000 fffff880`03beb000 ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`03a00000 fffff880`03a2f000 ndiswan ndiswan.sys Tue Jul 14 01:10:11 2009 (4A5BCCE3)
fffff880`0779a000 fffff880`077af000 NDProxy NDProxy.SYS Tue Jul 14 01:10:05 2009 (4A5BCCDD)
fffff880`03f9c000 fffff880`03fab000 netbios netbios.sys Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`03f28000 fffff880`03f6d000 netbt netbt.sys Tue Jul 14 00:21:28 2009 (4A5BC178)
fffff880`01600000 fffff880`01660000 NETIO NETIO.SYS Tue Jul 14 00:21:46 2009 (4A5BC18A)
fffff880`02ded000 fffff880`02dfe000 Npfs Npfs.SYS Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`03e51000 fffff880`03e5d000 nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`02a51000 fffff800`0302e000 nt ntkrnlmp.exe Tue Jul 14 00:40:48 2009 (4A5BC600)
fffff880`01204000 fffff880`013a7000 Ntfs Ntfs.sys Tue Jul 14 00:20:47 2009 (4A5BC14F)
fffff880`02d74000 fffff880`02d7d000 Null Null.SYS unavailable (00000000)
fffff880`03f76000 fffff880`03f9c000 pacer pacer.sys Tue Jul 14 01:09:41 2009 (4A5BCCC5)
fffff880`03b3f000 fffff880`03b5c000 parport parport.sys Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`00e00000 fffff880`00e15000 partmgr partmgr.sys Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00fb3000 fffff880`00fe6000 pci pci.sys Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`00e86000 fffff880`00e8d000 pciide pciide.sys Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`00de5000 fffff880`00df5000 PCIIDEX PCIIDEX.SYS Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`01511000 fffff880`01522000 pcw pcw.sys Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`02809000 fffff880`028af000 peauth peauth.sys Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`077af000 fffff880`077ec000 portcls portcls.sys Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00cb3000 fffff880`00cc7000 PSHED PSHED.dll Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`03bbb000 fffff880`03bdf000 rasl2tp rasl2tp.sys Tue Jul 14 01:10:11 2009 (4A5BCCE3)
fffff880`011ca000 fffff880`011e5000 raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`00c1a000 fffff880`00c3b000 raspptp raspptp.sys Tue Jul 14 01:10:18 2009 (4A5BCCEA)
fffff880`011e5000 fffff880`011ff000 rassstp rassstp.sys Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`03e00000 fffff880`03e51000 rdbss rdbss.sys Tue Jul 14 00:24:09 2009 (4A5BC219)
fffff880`03a2f000 fffff880`03a3a000 rdpbus rdpbus.sys Tue Jul 14 01:17:46 2009 (4A5BCEAA)
fffff880`02dc7000 fffff880`02dd0000 RDPCDD RDPCDD.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`02dd0000 fffff880`02dd9000 rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`02dd9000 fffff880`02de2000 rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`017bf000 fffff880`017f9000 rdyboost rdyboost.sys Tue Jul 14 00:34:34 2009 (4A5BC48A)
fffff880`02d2a000 fffff880`02d42000 rspndr rspndr.sys Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`0561a000 fffff880`057f8d00 RTKVHD64 RTKVHD64.sys Tue Jul 28 14:00:05 2009 (4A6EF655)
fffff880`028af000 fffff880`028ba000 secdrv secdrv.SYS Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`03b5c000 fffff880`03b68000 serenum serenum.sys Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`03fab000 fffff880`03fc8000 serial serial.sys Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`0169b000 fffff880`016a3000 spldr spldr.sys Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`02962000 fffff880`029fa000 srv srv.sys Tue Jul 14 00:25:11 2009 (4A5BC257)
fffff880`028f9000 fffff880`02962000 srv2 srv2.sys Tue Jul 14 00:25:02 2009 (4A5BC24E)
fffff880`028ba000 fffff880`028e7000 srvnet srvnet.sys Tue Jul 14 00:24:58 2009 (4A5BC24A)
fffff880`04835000 fffff880`04836480 swenum swenum.sys Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`01802000 fffff880`019ff000 tcpip tcpip.sys Tue Jul 14 00:25:34 2009 (4A5BC26E)
fffff880`028e7000 fffff880`028f9000 tcpipreg tcpipreg.sys Tue Jul 14 01:09:49 2009 (4A5BCCCD)
fffff880`02c00000 fffff880`02c0d000 TDI TDI.SYS Tue Jul 14 00:21:18 2009 (4A5BC16E)
fffff880`013d7000 fffff880`013f5000 tdx tdx.sys Tue Jul 14 00:21:15 2009 (4A5BC16B)
fffff880`03fe3000 fffff880`03ff7000 termdd termdd.sys Tue Jul 14 01:16:36 2009 (4A5BCE64)
fffff960`00410000 fffff960`0041a000 TSDDD TSDDD.dll unavailable (00000000)
fffff880`03af1000 fffff880`03b17000 tunnel tunnel.sys Tue Jul 14 01:09:37 2009 (4A5BCCC1)
fffff880`0772e000 fffff880`07740000 umbus umbus.sys Tue Jul 14 01:06:56 2009 (4A5BCC20)
fffff880`0769b000 fffff880`0769cf00 USBD USBD.SYS Tue Jul 14 01:06:23 2009 (4A5BCBFF)
fffff880`04800000 fffff880`04811000 usbehci usbehci.sys Tue Jul 14 01:06:30 2009 (4A5BCC06)
fffff880`07740000 fffff880`0779a000 usbhub usbhub.sys Tue Jul 14 01:07:09 2009 (4A5BCC2D)
fffff880`053a9000 fffff880`053ff000 USBPORT USBPORT.SYS Tue Jul 14 01:06:31 2009 (4A5BCC07)
fffff880`0539c000 fffff880`053a9000 usbuhci usbuhci.sys Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00fe6000 fffff880`00ff3000 vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`02d84000 fffff880`02d92000 vga vga.sys Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`02d92000 fffff880`02db7000 VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`0168b000 fffff880`0169b000 vmstorfl vmstorfl.sys unavailable (00000000)
fffff880`00e15000 fffff880`00e2a000 volmgr volmgr.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`00e2a000 fffff880`00e86000 volmgrx volmgrx.sys unavailable (00000000)
fffff880`01576000 fffff880`015c2000 volsnap volsnap.sys Tue Jul 14 00:20:08 2009 (4A5BC128)
fffff880`03fc8000 fffff880`03fe3000 wanarp wanarp.sys Tue Jul 14 01:10:21 2009 (4A5BCCED)
fffff880`02db7000 fffff880`02dc7000 watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00e96000 fffff880`00f3a000 Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00f3a000 fffff880`00f49000 WDFLDR WDFLDR.SYS Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`03f6d000 fffff880`03f76000 wfplwf wfplwf.sys Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`00080000 fffff960`0038f000 win32k win32k.sys Tue Jul 14 00:40:16 2009 (4A5BC5E0)
fffff880`00fa0000 fffff880`00fa9000 WMILIB WMILIB.SYS Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`00c3b000 fffff880`00c5c000 WudfPf WudfPf.sys Tue Jul 14 01:05:37 2009 (4A5BCBD1)
Unloaded modules:
fffff880`064ab000 fffff880`0651c000 spsys.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00071000
fffff880`016be000 fffff880`016cc000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000E000
fffff880`02c1a000 fffff880`02d37000 dump_iaStor.
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0011D000
fffff880`02d37000 fffff880`02d4a000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00013000
Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.
HTH.
